Renbo Zeng
Summary
Current undergraduate student in Western University's aviation program. Ex chief lifeguard with more than three years of experience in the aquatic safety field. Solid education in the domain of natural sciences and a strong aptitude for acquiring new knowledge. Motivated and results-oriented person in the sales domain. Skilled at identifying customer needs, providing tailored solutions, and delivering compelling sales presentations. Committed to providing exceptional service by leveraging strong negotiation, communication, problem-solving skills and fostering lasting client relationships, contributing to the success of the sales team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chief Lifeguard
City of Montreal
06.2021 - 08.2024
- Ensuring the proper functioning of the facility, consistent enforcement of rules and regulations for user safety, monitoring of swimmers, customer service, prevention and intervention in the event of imminent danger, development and implementing of pool safety policies to reduce hazards.
- Management and training of the surveillance team, organization of schedules, assignment of tasks, coordination of work plans, development of interpersonal skills by establishing positive relationships with coworkers and users.
- Encouragement of teamwork, camaraderie among lifeguard staff and organization of team-building activities outside of work hours.
- Ensuring optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems, maintenance and cleaning of the pool and facility.
- Promotion from lifeguard to chief lifeguard after my first summer season for my remarkable initiative.
Corrugator Stacker Operator (Student Summer Job)
Kruger Products L.P
05.2024 - 08.2024
- Preparation, assembly, operation and cleaning of corrugated cardboard machinery, diagnosis of problems related to machinery, handling of heavy loads.
- Safety and prevention at work in the presence of dangerous machines, and safety input concerning potential hazards.
- Quality control of final product and maintaining optimal machine performance levels, ensuring timely product delivery without compromising quality.
Restaurant Waiter
Sushi Plus
09.2023 - 04.2024
- Maintaining clean and organized dining areas for optimal guest experience, quick reset and cleaning of tables for speedy turnaround and guest flow.
- Support of coworkers through teamwork during busy times by sharing responsibilities as needed, and training of new waitstaff towards building a cohesive team environment.
- Balance of excellent customer service with efficient task completion by multitasking effectively and providing attentive service and anticipating guest needs.
- Development of dexterity and short term memory along with improved ability to maintain composure under pressure and challenging situations.
- Recommendation of menu items according to guests' preferences or dietary requirements for optimal meal choices and promotion of restaurant specials and upselling of menu items, increasing overall sales revenue.
- Effective communication of dietary restrictions and allergies to kitchen staff and safe handling of food for allergy contamination prevention.
Team Co-leader
Student Works
09.2023 - 05.2024
- Anticipation of staffing needs, talent planning, recruitment, interview and hiring of candidates.
- Organization of the team, management of the target territory, training of employees for telephone and door-to-door sales.
- Search of customers through promotions, negotiations and marketing.
Corrugator Stacker Operator (Student Summer Job)
Mitchel-Lincoln Packaging
05.2023 - 08.2023
- Same tasks as at Kruger.
Education
Bachelor of Arts & Commercial Pilot's License - Commercial Aviation Management With Flight School
Western University
London, ON04-2027
Diploma of College Studies - Pure And Applied Sciences
John Abbott College
Montreal, QC12-2023
High School, IB, And SÉBIQ Diplomas - Natural Sciences
Collège International Saint-Louis
Montreal, QC06-2021
Skills
- Leadership
- Competitive and committed
- Articulate and eloquent
- Punctual and altruistic
- Convincing and dealmaker
- Sense of analysis and
adaptability - Project and team management
- Customer service for pleasant experiences
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- First Aid - General (valid until November 2026)
- National Lifeguard (valid until October 2025)
- WHMIS (valid until 2025)
Timeline
Corrugator Stacker Operator (Student Summer Job)
Kruger Products L.P
05.2024 - 08.2024
Restaurant Waiter
Sushi Plus
09.2023 - 04.2024
Team Co-leader
Student Works
09.2023 - 05.2024
Corrugator Stacker Operator (Student Summer Job)
Mitchel-Lincoln Packaging
05.2023 - 08.2023
Chief Lifeguard
City of Montreal
06.2021 - 08.2024
Bachelor of Arts & Commercial Pilot's License - Commercial Aviation Management With Flight School
Western University
Diploma of College Studies - Pure And Applied Sciences
John Abbott College
High School, IB, And SÉBIQ Diplomas - Natural Sciences
Collège International Saint-Louis
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