Renato Porsani Nogueira

• Troubleshoot data quality issues by analyzing ETL pipelines in Informatica PowerCenter toolset and Snowflake.
• Constant learning newest features to ensure up to date data solutions.
• Monitor applications, servers and reports performance to ensure data is delivered to stakeholders.
• Deployment and management of Mulesoft API’s, SSRS, SSAS, OpenShift applications, Autosys jobs and Informatica Workflows.
• Provide support to an array of Business users, Data Engineers and Data Developers for ad-hoc requests and Production Support.

• Migration of legacy applications into Cloud based environments.
• Creation of automation and deployment (CI/CD) pipelines for applications to lower and production environments.
• Deploy new and existing applications to production and lower environment following release schedules and guidelines.
• Define, design, and implement cloud-based solutions in Azure and OpenShift.
• Implement monitoring of new applications in production.
• Investigate and troubleshoot complex issues for Product teams and complex infrastructure issues within lower and production environments.

• Implement monitoring of new applications in production, while utilizing the latest technologies and following DevOps best practices.
• Plan, analyze, configure, maintain and improve existing applications within e-commerce production and lower environments.
• Provide mentoring, training documentation and tools to new hires and cross train team members.
• Automate current manual processes to improve efficiency of the Operations Team.
• Monitor application availability via application validation processes and log analysis.

• Understanding of data analytics, being able to query, update and program with SQL to identify data related issues, generate reports and update information in bulk.

• Thoroughly investigate technical issues by analyzing databases and by debugging applications (SaaS).

• Strong knowledge of Microsoft Dynamics 365 and Salesforce to facilitate customer support.

• Produce concise process documentation to create a knowledge base company-wide.

• Test the company application to confirm bugs and unexpected behaviors in multiple environments (QA/Staging).

• Work with the Implementation and Success Teams to ensure the correct start-up of new clients and provide excellent long-term customer service to the current subscribers.

• Provide excellent customer service and efficient technical support.

• Advanced setup and maintenance of Audio/Video and Networking environments.

• Lead and mentor team on adherence to the Department Execution Model.
• Consistently demonstrate responsibility for the general store look and feel.

• Resolved issues with systems, hardware and telephones quickly and accurately.
• Performed quality assurance and quality control assessments of support ticket fulfillment.
• Configured hardware, devices and software to set up work stations for employees.