Renato Teran
RICHMOND HILL,ON
Summary
Experienced professional in the insurance industry. Proven capacity to generate business models with adequate key indicators considering compliance and regulatory frame. Successful at developing and improving programs for market niches supported by IT and CX based on trained employees at all levels. Good communicator, planner, and conflict manager with an advanced understanding of client needs and the required employee training needs. Expertise managing brokers and insurance companies.
Overview
19
19
years of professional experience
Work History
ISS International Service Specialist - Captives
Zurich Insurance Company
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
CEO - Insurance Broker
ChevuSeguro
03.2013 - 09.2021
- Creation from scratch of a New Business Model for the GM dealers in Ecuador
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Managing the relationship with regulators, board of directors and other industry associations
CEO
ProduSeguros
03.2011 - 04.2013
- Creation of an insurance company related to a bank based on IT and CX to maximize performance in bank insurance products
- Creation and collaboration of all internal manuals, training documentation, procedures, and structures to serve the clients considering regulatory frame, compliance, and Group Strategy
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- We have created a positive work culture, increasing employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
CCO
QBE Ecuador
09.2005 - 02.2011
- Increased company revenue by implementing strategic sales plans and targeting key market segments.
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
- Implemented CRM system to better track client interactions, improving overall customer service quality and satisfaction levels.
- Mentored junior sales team members, fostering a positive learning environment for professional growth and skill development.
Education
Bachelor of Science - Insurance
Seneca College of Applied Arts And Technology
North York, ON04.2023
MBA - International Business
IDE - Business School
Quito - Ecuador05.2016
Skills
- Project & Time management
- Analytical thinking and problem-solving
- Effective communication and influence skills for adults
- Insurance-related technical writing and editing
- Microsoft Office Word and Excel
- Experienced in vendor management
- Basic Knowledge of Adult Learning Management Systems
- Learning and Development Analysis, Design, Development, Implementation, and Delivery area related to Insurance companies and insurance brokers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Insurance Teacher for adults:
- University Level courses: Universidad San Francisco de Quito - Ecuador
- Insurance Institute Level (for getting legal credentials): IPBF
Courses Given: Insurance Legal Basis, Insurance Technical Basis. Property, Business Interruption
Timeline
ISS International Service Specialist - Captives
Zurich Insurance Company
05.2023 - Current
CEO - Insurance Broker
ChevuSeguro
03.2013 - 09.2021
CEO
ProduSeguros
03.2011 - 04.2013
CCO
QBE Ecuador
09.2005 - 02.2011
Bachelor of Science - Insurance
Seneca College of Applied Arts And Technology
MBA - International Business
IDE - Business School
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