Renato Maboot
Toronto,ON
Summary
Dynamic Medical Secretary with extensive experience at Mt. Sinai Hospital, adept at managing patient records and ensuring HIPAA compliance. Proven ability to streamline appointment scheduling and enhance customer service, contributing to improved patient satisfaction. Skilled in electronic health records and billing verification, fostering efficient healthcare operations.
Overview
11
11
years of professional experience
Work History
Medical Secretary/Clerical Assistant
Ontario Fetal Center, Mt. Sinai Hospital, Toronto
Toronto, Ontario
02.2014 - Current
- Managed patient records and ensured confidentiality in compliance with regulations.
- Coordinated patient appointments and communicated changes effectively with healthcare staff.
- Assisted medical staff by preparing necessary documentation for patient admissions.
- Maintained inventory of office supplies and ordered materials as needed for operations.
- Utilized electronic health record systems to update and track patient information accurately.
- Supported billing processes by verifying insurance details and collecting co-pays from patients.
- Communicated with patients regarding follow-up appointments, ensuring clarity in instructions.
- Organized medical files systematically to enhance retrieval efficiency for clinical staff.
- Processed incoming and outgoing mail on a daily basis.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Facilitated communication between physicians and other healthcare professionals regarding patient care plans.
- Collaborated with outside vendors on special projects related to the medical unit's operations.
- Transcribed orders from physicians into electronic health records system accurately.
- Reviewed daily reports of discharged patients to ensure all necessary paperwork was completed correctly.
- Initiated referrals to specialists upon request by primary care physician or nurse practitioner.
- Ensured compliance with all applicable state laws regarding medical record keeping practices.
- Scheduled patient appointments and managed calendars for physicians.
- Provided support to nursing staff by coordinating activities such as discharging patients, stocking supplies, and ordering equipment as needed.
- Responded promptly to emails from clinicians regarding scheduling changes or requests for additional documentation.
- Processed new patient paperwork including insurance forms and consent forms.
- Collected lab specimens from patients according to established protocols.
- Assisted with training new employees on proper procedures within the medical unit.
- Performed clerical duties such as filing documents, typing correspondence, faxing information, and photocopying materials.
- Assisted nurses with preparing patient charts prior to examinations or procedures.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Prepared discharge summaries for each patient upon completion of their stay.
- Greeted patients and visitors, providing a positive first impression of the medical unit.
- Verified accuracy of insurance information for billing purposes.
- Reviewed patient records to check accuracy of information and implement updates.
- Coordinated patient appointments, maintained files, and received incoming phone calls.
- Updated patient records with condition status.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
Diploma in Medical Office Administration - Health Administration
National Academy For Health And Business
Mississauga, ON07-2012
Skills
- Managing patient records
- Electronic health records
- Appointment scheduling
- HIPAA compliance
- Billing verification
- Customer service
References
References available upon request.
Timeline
Medical Secretary/Clerical Assistant
Ontario Fetal Center, Mt. Sinai Hospital, Toronto
02.2014 - Current
Diploma in Medical Office Administration - Health Administration
National Academy For Health And Business
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