Renathur Noel
Hamilton,Canada
Summary
A strong-willed, self-motivated, optimistic individual with a passion for teaching and learning. Works well with others and is capable of remaining composed when difficulties arise.
Overview
8
8
years of professional experience
Work History
Welcome Desk Attendant
Heritage Green Nursing Home
04.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Scheduled care conferences with family members of our residents.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Covid-19 Assessment
Heritage Green Nursing Home
05.2022 - 04.2023
- Perform non-invasive, antigen tests on persons prior to entering the home.
- Performed record keeping by logging client information within secure contact-tracing software.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Customer Service Representative
Clear Harbor
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Teacher of Mathematics
Grenville Secondary School
01.2020 - 08.2020
- Teacher responsible for teaching Mathematics to 13 - 17 year olds.
Teacher of Chemistry
Happy Hill Secondary School
09.2016 - 07.2018
- Teacher responsible for teaching Chemistry to 14 - 17 year olds preparing them for their external O' Level examinations.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Adjunct Instructor
T. A. Marryshow Community College
05.2016 - 06.2016
- Teacher responsible for teaching Physics.
Education
Bachelor of Science - Mathematics & Statistics
McMaster University
Hamilton, Ontario06.2024
CAPE A' Levels -
T. A. Marryshow Community College
08.2015
Associate of Science - Natural Science
T. A. Marryshow Community College
Grenada07.2015
Skills
- Oral and Written Communications
- Front Desk Management
- Time Management
- Problem-Solving Skills
- Listening Skills
- Effective Planning
Academic Awards
Certificate for A Perfect Punctuality and Attendance Record, June 2013, St Joseph's Convent
Other Employment
- Covid-19 Assessment, Heritage Green Nursing Home, May 2022, Present, Stoney Creek, ON, Perform non-invasive, antigen tests on persons prior to entering the home.
- Customer Service Representative, Clear Harbor, May 2021, Aug. 2021, Grenada, Answered inquires related to insurance
Community Service
- Youth Leader, Church Youth Group, Jan. 2015, 2021, Grenada, Coordinate discussion of topics related to young people as well as assist with planning positive, exciting activities for the youth of the community.
- Executive Secretary, Church Youth Group, Jan 2012, 2021, Grenada, Responsible for keeping an attendance record as well as keeping record of church's' finances. Reports to be made weekly.
- Volunteer, J.W. Fletcher Catholic Secondary School, Jan. 2014, March. 2014, Grenada, Assisted students with reading.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Welcome Desk Attendant
Heritage Green Nursing Home
04.2023 - Current
Covid-19 Assessment
Heritage Green Nursing Home
05.2022 - 04.2023
Customer Service Representative
Clear Harbor
05.2021 - 08.2021
Teacher of Mathematics
Grenville Secondary School
01.2020 - 08.2020
Teacher of Chemistry
Happy Hill Secondary School
09.2016 - 07.2018
Adjunct Instructor
T. A. Marryshow Community College
05.2016 - 06.2016
Bachelor of Science - Mathematics & Statistics
McMaster University
CAPE A' Levels -
T. A. Marryshow Community College
Associate of Science - Natural Science
T. A. Marryshow Community College
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