Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Renate Mowat

Ottawa,ON

Summary

Knowledgeable and dedicated bilingual customer service professional with extensive experience in the insurance industry. I'm a solid team player with an outgoing and positive attitude and have the proven skills in establishing excellent rapport with clients. I am focused on providing excellent customer service by learning the company's goals and products, as well as communicating in a clear, polite, respectful and friendly manner. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Canada Life Assurance Company
08.1995 - 04.2023
  • Provided customer service regarding Canada Life products & services to clients and advisors in person, email and phone
  • Assisted customers in navigating the company website for product information.
  • Demonstrated strong communication skills in both English & French to maintain customer relationships and resolve any servicing issues.
  • Developed and provided comprehensive knowledge of Canada Life's products and services to clients through training sessions with our clients.
  • Handled escalated calls from customers regarding billing or technical concerns.
  • Analyzed customer feedback to identify areas of improvement within the organization's service model.

Volunteer Services Officer

Canadian Guide Dogs For The Blind
01.2023 - Current

Volunteer for the Canadian Guide Dogs For The Blind. Duties include: volunteering as a weekly driver for errands/deliveries and lottery sales, customer service at the local Bingo and gaming facility, charitable gift-wrapping during the Christmas season.

Education

Bachelor of Arts - Languages & Linguistics

University of Toronto
Toronto, ON
04.1991

Skills

  • Report Generation
  • Scheduling
  • Complaint Resolution
  • Data Collection
  • Call Management
  • Product Knowledge
  • Professional Telephone Demeanor
  • Service Upselling
  • Conflict Resolution

Languages

English
Native or Bilingual
French
Full Professional
German
Limited Working

Certification

Smart Serve

Timeline

Volunteer Services Officer

Canadian Guide Dogs For The Blind
01.2023 - Current

Customer Service Representative

Canada Life Assurance Company
08.1995 - 04.2023

Bachelor of Arts - Languages & Linguistics

University of Toronto

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Renate Mowat