RENATA SICOLINO
Richmond
Summary
- Communicative, people oriented, organized, amiable
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Work well in groups as well as individually
- Quick thinking/fast learner
- Positive behavior, strong written and oral fluency both in English and Portuguese (+Basic Spanish)
- Experience with filling and feeding database
- Vast knowledge of different Canadian institution’s application processes and portals
- Detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
Work History
Admissions Coordinator - Brazil and LATAM
Hi Bonjour Inc
01.2019 - 03.2024
- Submitted student’s applications accurately to several different institutions across Canada
- Made intake date changes and managed issues with student’s applications, by understanding what needs to be done and providing the best options possible for each case
- Constant communication with team to understand demands and provide not only applications updates, but any changes in institution's systems or admission requirements
- Managed cases where students had any type of problems in the institutions, by communicating with both student and institution, mediating the conversations and helping both find the best solution possible.
- Obtained feedbacks and updates about applications with institutions and pass information along to consultants
- Issued invoices for tuition payments
- CAQ applications and orientations
- Participated in workshops to orient students who were about to travel to Canada about specific topics to help them with their experience
- Enhanced student satisfaction with the admissions experience through timely communication and personalized support.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Successfully trained every new staff member of the post-sales team.
- Helped CEO develop and change both the agency's internal system of communication and establish new processes within the company.
Sales Associate
Sunglass Hut
04.2016 - 10.2017
- Engage customers and create connections
- Help customers choose sunglasses
- Cashier Duties
- Open/Close store by self
Support Agent
3A Entertainment
09.2016 - 04.2017
- Analyze and submit applications from students to universities, colleges and ESL schools
- Fill in and feed Database with information about all student’s applications statuses
- Receive, filter and share information coming from 70 different partner institutions
- Welcome students who had recently arrived in Canada and tell them about important next steps needed to be taken, depending on each case.
- In-person conversations with student who were facing any kind of challenge in their experience, provide support and try to help them find solutions.
- Facilitate communication between student, agent and universities, by answering enquiries on admission requirements and registration
- Prepare and submit Health Insurance requests for students
Teacher Assistant
Kampus School
09.2014 - 12.2015
- Organize groups in classroom
- Adapt children to group and identify children’s difficulties
- Organize library and label books according to children’s age
- Advise parents about their children’s difficulties and development
- Create extracurricular activities
- File children’s exams and activity sheets
- Deal with parents in contrasting situations
- Helped students to improve their skills in different subjects
Private Home Tutor
Self-employeed
01.2011 - 12.2015
- Taught English and Portuguese for foreign students, mainly from Korea, and helped them with doubts about the content presented in school, talked to parents about what skills needed to be improved and helped students quickly achieve what they needed. Started with 4 families and ended-up with 12 families, due to reference sent among the students.
- Increased student motivation by setting realistic goals and celebrating achievements, creating a sense of accomplishment in learners.
Teacher Assistant
Pueri Domus
01.2009 - 11.2010
- Helped students to organize and study, taught extracurricular classes, successfully helped students deal with both academic and emotional stressful situations
- Substitute teachers in different subjects
Education
Diploma - Customer Service Co-Op
Greystone College
Vancouver, BC2017
Bachelor of Arts - Literature and Languages
Universidade De São Paulo
São Paulo 04.2014
Skills
- Attention to Detail
- Flexible and Adaptable
Languages
Portuguese - Native
English - Fluent
Spanish - Basic
- Dependable and Responsible
- Cultural Awareness
- Data Entry
- Training and Development
- Problem-Solving
- Written Communication
Accomplishments
- Certificate of Appreciation - 2021 - University Canada West award for organization and dedication
- Trip to Montreal and Toronto to visit partner institutions, as a token of appreciation for the hard-work provided. Participation in ILAC’s CPF event in Toronto 2022
- Invitation by New Brunswick Community College (NBCC), because of my knowledge of the college’s procedures and policies, to be in their stand in Hi Bonjour’s virtual fair in FPP 2021, to work alongside the admissions team in the event, providing students with information about the college, programs and admission process.
- Represented Hi Bonjour in Thompson Rivers University visit and helped to promote the college in social media.
Timeline
Admissions Coordinator - Brazil and LATAM
Hi Bonjour Inc
01.2019 - 03.2024
Support Agent
3A Entertainment
09.2016 - 04.2017
Sales Associate
Sunglass Hut
04.2016 - 10.2017
Teacher Assistant
Kampus School
09.2014 - 12.2015
Private Home Tutor
Self-employeed
01.2011 - 12.2015
Teacher Assistant
Pueri Domus
01.2009 - 11.2010
Diploma - Customer Service Co-Op
Greystone College
Bachelor of Arts - Literature and Languages
Universidade De São Paulo
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