Renata KL0SE
Nepean,ON
Summary
Proven leader and adept problem-solver, I enhanced customer loyalty and streamlined operations at Billings Bridge Shopping Centre. Skilled in customer service and critical thinking, I effectively managed teams and resolved complex issues, significantly improving client relations and operational efficiency. My approach led to a noticeable increase in repeat business and team productivity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Billings Bridge Shopping Centre
10.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Assist Marketing Department
Store Manager
Bowring
09.2001 - 10.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
No Degree - Business Management
Algonquin College
Ottawa, ON1979
Associate of Applied Science - General Business
Gustave Adolf
Berlin Germany03.1961
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
- Complaint Handling
- Client Relations
- Scheduling
- Product Knowledge
- Team Development
Languages
English
Elementary
German
Native or Bilingual
Timeline
Customer Service Representative
Billings Bridge Shopping Centre
10.2014 - Current
Store Manager
Bowring
09.2001 - 10.2014
No Degree - Business Management
Algonquin College
Associate of Applied Science - General Business
Gustave Adolf
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