Renata Albanese
Thorold,Ontario
Summary
Dynamic Office Manager with a proven track record at La Farina Bakery, enhancing office operations and staff productivity through expert administrative oversight and effective conflict management. Excelled in staff hiring and payroll management, significantly improving employee satisfaction and efficiency. Skilled in both customer relations and budgetary planning, consistently delivering results beyond expectations.
Overview
32
32
years of professional experience
Work History
Office Manager
La Farina Bakery
Niagara Falls, Ontario
11.2000 - 01.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Bank Teller
TD CANADA TRUST
St. Catharines, Ontario
01.2000 - 09.2010
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Performed special services for customers, ordering bank cards and checks.
- Delivered exceptional service to customers in person or over telephone.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Welcomed customers and offered pleasant service during entire transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Balanced teller drawers regularly throughout the day according to established procedures.
Cashier
SOBEYS
St. Catharines, Ontario
08.1992 - 05.1999
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer questions and provided store information.
Education
Early Childhood Education
Brock University
St. Catharines, NoneSkills
- Bookkeeping
- Staff hiring
- Billing
- Vendor engagement
- Conflict management
- Data retrieval systems
- Performance improvement
- Customer service
- Document management
- Payroll processing
- Scheduling coordination
- Budgetary planning
- Employee supervision
- Payroll and budgeting
- Administrative oversight
- Credit and collections
- Policy and procedure modification
- Customer relations
- Supply management
- Staff management
- Office management
References
References available upon request.
Timeline
Office Manager
La Farina Bakery
11.2000 - 01.2025
Bank Teller
TD CANADA TRUST
01.2000 - 09.2010
Cashier
SOBEYS
08.1992 - 05.1999
Early Childhood Education
Brock University