RENAN V. ROCHA
1440 Columbia ST, San Diego #2011
Summary
Customer service specialist with comprehensive aviation training and extensive experience in high-pressure service environments. Proven ability to maintain safety standards while delivering exceptional customer experiences across diverse cultural backgrounds. Fluent in English and Portuguese with demonstrated expertise in emergency procedures, passenger relations, and service excellence. Committed to upholding the highest standards of aviation safety and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Manager
Pro Tempered
Orlando
03.2024 - Current
- Customer Relationship Management (CRM) • Sales Negotiation • Customer Satisfaction • Active Listening • Conflict Resolution • Upselling & Cross-selling • Client Retention • Product Knowledge • Communication Skills • Problem Solving • Time Management • Team Collaboration • Goal-Oriented • Objection Handling • Post-Sales Support.
Planning Analyst
Mercedes Benz of Brazil
Sao Bernardo do Campo
03.2020 - 11.2023
- Coordinate complex scheduling and resource allocation in fast-paced automotive manufacturing environment • Manage multiple priorities and time-sensitive projects while maintaining attention to detail and accuracy • Collaborate with international teams and diverse stakeholders, demonstrating cultural sensitivity and communication skills • Utilize analytical skills to optimize operational efficiency and resolve complex logistical challenges • Maintain professional composure under pressure while ensuring quality standards and deadlines are met.
Flight Attendant Instructor
ABCFLY Aviation School
Santo Andre
03.2018 - 03.2020
- Delivered comprehensive cabin crew training programs to prospective flight attendants • Taught emergency procedures, safety protocols, and passenger service excellence standards • Mentored students in aviation regulations, cultural sensitivity, and professional customer service techniques • Developed and implemented curriculum improvements based on industry best practices and regulatory updates • Maintained.
Education
Some College (No Degree) - Interior Design
Cruzeiro Do Sul University
Sao Paulo, SPSkills
Multi-tasking & Time Management Pressure Management Team Collaboration Problem-Solving Attention to Detail
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Volunteer Experience & Community Involvement
- Emergency Procedures Volunteer Instructor | 2020
Provided free private instruction in General Emergency procedures for flight attendant course students. - Community Outreach Volunteer | 2017
Participated in community service project supporting underprivileged children in Vila Alzira community, São Paulo.
Core Competencies
- Aviation & Safety Excellence • Emergency Procedures & Protocols • Aviation Safety Regulations • First Aid & Medical Response • Aircraft Equipment Operation • Evacuation Procedures.
- Customer Service & Communication • Exceptional Customer Relations • Cross-Cultural Communication • Conflict Resolution • Service Recovery • Professional Presentation.
Aviation Qualifications & Training
- ABCFLY Aviation School – São Paulo, Brazil
Cabin Crew Certification Program | Completed October 2017 • Comprehensive training in aviation safety procedures, emergency protocols, and passenger service standards • Certified in aircraft emergency equipment operation and evacuation procedures • Training in first aid, CPR, and medical emergency response protocols • International aviation regulations and safety compliance certification • Customer service excellence in aviation environments. - ABCFLY Aviation School - Jungle Survival Training Instructor | Completed 2019 • Conducted hands-on training sessions on survival techniques in jungle environments, focusing on safety, resourcefulness, and emergency preparedness for aviation personnel.
- Service Quality Certification – SENAC | Completed 2015.
Timeline
Sales Manager
Pro Tempered
03.2024 - Current
Planning Analyst
Mercedes Benz of Brazil
03.2020 - 11.2023
Flight Attendant Instructor
ABCFLY Aviation School
03.2018 - 03.2020
Some College (No Degree) - Interior Design
Cruzeiro Do Sul University