Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Renana Avigdor

Renana Avigdor

Toronto,ON

Summary

Motivated professional with several years of experience in office support. Strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication.

Overview

13
13
years of professional experience

Work History

Office Administrative Assistant

P.C.B. BOARD LTD
LONDON, UNITED KINGDOM
06.2019 - 08.2024
  • Provided information and redirected visitors and callers to appropriate personnel.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Responded promptly to customer inquiries via email or phone.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Retail Sales Manager

Castro fashion company.
12.2015 - 05.2019
  • Developed strategies to increase sales and profitability.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, conducted interviews with potential employees, and facilitated training for new hires.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Provided guidance to staff members regarding operational procedures.
  • Coordinated with other departments within the organization.
  • Resolved conflicts between customers and staff members in a professional manner.

Customer Service Representative

CAL credit card company
08.2011 - 07.2015
  • Assisted customers with their inquiries, ensuring accurate and helpful information.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Mentored junior team members and managed employee relationships.

Education

Some College (No Degree) - Law And Justice

Ono Academic College
Israel

Skills

  • Event Planning
  • Spreadsheet development
  • Billing and Invoicing
  • Database entry
  • Database Administration
  • Telephone reception
  • Social media oversight
  • Verbal Communication
  • Schedule and calendar management
  • File Organization
  • Customer Engagement

Languages

English
Professional

Timeline

Office Administrative Assistant

P.C.B. BOARD LTD
06.2019 - 08.2024

Retail Sales Manager

Castro fashion company.
12.2015 - 05.2019

Customer Service Representative

CAL credit card company
08.2011 - 07.2015

Some College (No Degree) - Law And Justice

Ono Academic College

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Renana Avigdor