Renal Marie Beauvoir
Montreal,QC
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service
IGA Supermarket
02.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Security Officer
Garda Security
01.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
House Keeping
Services Roy
03.2020 - 09.2021
- Acted as a liaison between housekeeping and maintenance departments, facilitating communication for timely issue resolution.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
McDonalds Customer Service Associate
McDonalds
07.2019 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Business Management - Business Management
Cegep Montmorency
Laval01-2026
High School Diploma -
Secondaire Calix-Lavallee
Montreal, QC07-2020
Skills
- Troubleshooting
- Company policy adherence
- Returns processing
- Queue management
- Inventory assistance
- Escalation control
- Problem-solving skills
- Multitasking
- Reliability
Languages
English
Professional Working
French
Native or Bilingual
Interests
- Music
- Gym Workouts
- Watching Movies and TV Shows
- Basketball
- Football
- Backpacking and Hiking
Timeline
Customer Service
IGA Supermarket
02.2023 - Current
Security Officer
Garda Security
01.2022 - 01.2023
House Keeping
Services Roy
03.2020 - 09.2021
McDonalds Customer Service Associate
McDonalds
07.2019 - 09.2020
Business Management - Business Management
Cegep Montmorency
High School Diploma -
Secondaire Calix-Lavallee