Open To Work
RENAE TAPIA
Rancho Cucamonga
Summary
Event planning and customer service professional with a Bachelor of Science in Hospitality Management. Proven ability to lead teams and solve problems effectively in high-pressure environments. Experienced in managing special events and providing exceptional guest services. Committed to fostering a collaborative and supportive workplace culture.
Overview
8
8
years of professional experience
Work History
Server
Rainforest Cafe
Ontario
10.2025 - Current
- During this interim position, provide excellent customer service in a themed dining environment.
- Manage customer inquiries and resolved issues promptly.
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Collaborate with other restaurant staff members to ensure efficient operations within the restaurant environment.
Food & Beverage Manager
Cambria Hotel & Suites
Anaheim
03.2025 - 06.2025
- Oversee all front-of-house and back-of-house operations for the food and beverage department at the hotel
- Analyze occupancy rates to place food and equipment orders in alignment with our budget and to set the team up for success
- Contribute new food and drink items to the menu in order to maximize profit and stay within budgetary guidelines
- Build menu options for associate luncheons on holidays and special occasions
- Initiate BEOs and plan the menu for banquets of 90+ guests
- Helped design new uniforms for the food and beverage department
- Create spreadsheets to organize sales reports and cost analyses
- Engage my creativity to benefit operations and bring new ideas to the department
Territory Sales Manager
Priority 1
Ontario
10.2024 - 03.2025
- Prospected new business, developing lead generation
- Retained customer relations
- Researched companies and prepared presentations to run meetings for potential clients
- Managed client’s accounts after acquiring their business
- Prepared and analyzed cost analyses utilizing Excel
- Stayed current on market trends and relaying the information to my client
- Negotiated on my client’s behalf to receive the best rates
- Organized and poised in high stress environment
Supervisor
King’s Fish House
Victoria Gardens
12.2021 - 02.2025
- Supervise, train, and mentor new and existing servers and other team members to the high-level of guest satisfaction that King’s Fish House is known for
- Hands-on leadership in a fast-paced environment with on-the-spot ability to resolve any potential guest issues before they become an issue
- Maintain and nurture a robust grouping of frequent and loyal guests, both locally and out-of-town visitors
- Adept at both daily opening preparation and nightly closing reconciliation
- Self-starter with attention to detail and initiative
- Hand-selected to supervise King’s Fish House locations throughout Southern California in need of interim support
Events Team Member/Server/Guest Service
Big Al’s
Ontario
05.2018 - 03.2020
- Communicated with Back-of-House and inside events department during banquets
- On-site event coordination for private functions
- Demonstrated problem solving skills by thinking of solutions to address guest concerns
- Contributed ideas towards the designing of events, banquets, and buffets
- Premier sports bar and bowling alley
Education
Bachelor of Science - Hospitality Management
California Polytechnic University Pomona – Collins College of Hospitality Management
05.2021
Skills
- Microsoft Office suite
- Effective communication
- Time management
- Multitasking
- Follow-through
- Upselling and suggestive selling
- Composure under pressure
- Written and verbal communication
Hobbies and Interests
- Golf, Pickleball & Volleyball
- Travel
- Gastronomy
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$75000/yr - $200000/yrTimeline
Server
Rainforest Cafe
10.2025 - Current
Food & Beverage Manager
Cambria Hotel & Suites
03.2025 - 06.2025
Territory Sales Manager
Priority 1
10.2024 - 03.2025
Supervisor
King’s Fish House
12.2021 - 02.2025
Events Team Member/Server/Guest Service
Big Al’s
05.2018 - 03.2020
Bachelor of Science - Hospitality Management
California Polytechnic University Pomona – Collins College of Hospitality Management