Rena Zhang
Mississauga,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Uready Home Services
03.2018 - Current
- Provide general administrative support, such as managing correspondence, scheduling appointments, organizing meetings, and maintaining office supplies.
- Assist with various HR functions, such as recruiting and onboarding new employees, managing employee records, coordinating employee benefits, and addressing employee inquiries.
- Help with financial tasks, such as managing office budgets, tracking expenses, processing invoices, and liaising with the finance department.
- Maintain and organize office records, files, and documents, both in physical and digital formats, ensuring compliance with data protection regulations. Also ensure smooth day-to-day operations by implementing and improving office policies and procedures, streamlining processes, and addressing operational issues as they arise.
Client Service Executive
Freedome Mobile
10.2015 - 06.2018
- Regularly monitor team performance indicators related to client satisfaction and retention. Take proactive measures to address any potential issues or concerns.
- Generate reports on client interactions, performance, and other relevant metrics to keep management informed, and identify opportunities to upsell or cross-sell additional products or services that could benefit the client and contribute to business growth.
- Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the company's offerings. Address client inquiries, issues, and requests promptly and professionally understand their preferences and concerns to provide personalized service.
Product Specialist
Audi Oakville
01.2015 - 10.2015
- Greeted customers and answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Office Assistant
Waterdrop Medical Centre
01.2010 - 12.2014
- Patient Check-in and Registration, Providing patients with general information about procedures, medications, and post-treatment care as directed by healthcare professionals, help to translate for patients if needed.
- Maintaining and updating patient records electronically or in paper format, ensuring accuracy and confidentiality of sensitive medical information. Facilitating communication between patients, healthcare providers, and other medical staff to ensure efficient coordination of care.
- Assisting healthcare providers with basic medical procedures, such as taking vital signs, preparing examination rooms, and collecting specimens.
- Keeping track of medical supplies and ensuring that the necessary equipment and materials are available for patient care. Ensuring that the reception area and examination rooms are clean, organized, and compliant with safety regulations.
Education
Bachelor of Science - Psychology
University of Toronto
Toronto, ON06.2014
Skills
- Vendor Liaising
- Financial Management and Reporting
- Photography Shoots
- CRM Software
- Policy and Procedure Modification
- Report Preparation
Certification
CILISAT
Timeline
Office Manager
Uready Home Services
03.2018 - Current
Client Service Executive
Freedome Mobile
10.2015 - 06.2018
Product Specialist
Audi Oakville
01.2015 - 10.2015
Office Assistant
Waterdrop Medical Centre
01.2010 - 12.2014
Bachelor of Science - Psychology
University of Toronto
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