Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Rena Sorensen

SD

Summary

Seeking a challenging position in a career where I can utilize my skills and experience to contribute to the success of the company. To secure a position or a role in a dynamic company that offers opportunities for professional growth and advancement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Call Center Specialist

UCSD Health
10.2024 - Current
  • Schedule, confirm, reschedule, and cancel appointments.
  • Answer inquiries related to services, availability, and general department info.
  • Maintain and update patient records (paper and electronic systems like EMR/EHR).
  • Verify insurance information
  • Assist with prior authorizations and referrals
  • Communicate with psychologists, therapists, and other clinical staff regarding appointments, patient needs, or urgent issues.
  • Coordinate scheduling among providers, especially for psychological testing or follow-up appointments.
  • Serve as a liaison between patients and clinical/administrative staff.
  • Deescalation techniques

Wound Care Assistant

SNF Wound Care
03.2024 - Current
  • Assisting with debridement of a wound and evaluation
  • Bandaging, providing topical treatments, keeping the wound environment stable, and shielding the wound from infection, pollution, or trauma
  • Cleaning open wounds, and their surroundings
  • Assisting patients with wound discomfort
  • Educating patients relatives about wound care procedures and regimens.
  • Monitored patient wounds for signs of infection or healing progression.
  • Collaborated with multidisciplinary team members to develop individualized treatment plans for each patient.
  • Assisted physicians with wound management procedures, such as suturing and tissue grafting.

Property Manager

Sorensen Apartment Rentals
01.2008 - Current
  • Analyzed market trends to help set competitive rental prices for vacant units.
  • Resolved conflicts between tenants in a professional manner.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to the property management industry.
  • Manage resident interactions, late notices, three-day notifications, rental income, record keeping, and reporting. Make plans for property maintenance, repairs, and upkeep. Complete the relevant documentation precisely in order to process apartment applications and lease renewals.
  • Make sure that repair order requests, moves-ins, moves-outs, and unit turnovers are done on time. Purchase materials and equipment for use. Make sure the leasing office opens on time and that unoccupied apartments and the leasing office are kept in presentable shape. Examine the property every day.
    • Stay current with market, industry, and seasonal trends; participate in ongoing education and training; · Complete other tasks as assigned

Administrative Assistant

Balboa Nursing & Rehab
10.2021 - 03.2024
  • Input data into databases, maintain records, and handle multi line phone calls, emails, and other forms of communication
  • Managing schedules and calendars
  • Scheduling appointments, meetings, and coordinating events.
  • Facilitated communication between different departments within the organization.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Appointment Service Coordinater

Kaiser Permanente
04.2020 - 12.2020
  • Provide excellent customer service by responding promptly to inquiries and resolving any issues or complaints.
  • Schedule appointments through various methods such as telephone, email, and online booking systems.
  • Ensure compliance with all applicable laws governing customer service appointments.
  • Provided customer service to ensure client satisfaction.
  • Coordinated service schedules and appointments with clients.
  • Handled incoming calls and inquiries from customers regarding services offered.

Med Asst./Med. Admin Asst.

Sharp Rees-Stealy
09.2014 - 03.2020
  • Scheduling appointments, Electronic medical records, answering phones, checking in patients, coordinating with insurance, maintaining patient records, answering phones and maintaining databases, communicating with patients, handling billing and payments.
  • demonstrates practical nursing skills by successfully completing nursing duties in the designated area and by giving direct patient care.
    demonstrates proficiency and technical knowledge within the accepted scope of practice.
    employs common sense safety measures and exhibits familiarity with and application of infection control guidelines.
  • makes sure that before any medication is given, it is confirmed by qualified professionals.
    serves as a therapeutic resource when required.
    Together, with providers, broaden your clinical knowledge base and discover new things all the time.
  • Keeps up-to-date knowledge about drugs and how to administer them.
  • Experienced in gathering crucial information from patients, listening attentively before determining the severity of their concerns and making suitable referrals.
  • Answers calls in accordance with provider instructions.
  • may arrange for patient consultations.
    Clearly records information in the departmental logs or the patient's clinical record.
  • helps others carry out tasks that improve the standard of care given to the patient, such as doing specified clinical checklist chores.
    sets a good example for others and makes sure that the right services are provided at all times.
    shows a readiness to help out and float in many areas and locations.
  • Attends and takes part in unit and departmental events, including training sessions and meetings.
    carries out any additional responsibilities as asked by the director, coordinator, lead, patient care manager, or supervisor.
    Client support

Education

A.S. Human Biology -

National University
01.2020

Skills

  • Interpersonal
  • Communication
  • Bilingual (Spanish)
  • Multi-tasker
  • Leadership
  • Customer service
  • Database Management
  • Spreadsheet Management
  • Medical Terminology
  • Database entry
  • Types 47 WPM

Certification

CPR Certified BLS/AHA

Typing 47 WPM

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Call Center Specialist

UCSD Health
10.2024 - Current

Wound Care Assistant

SNF Wound Care
03.2024 - Current

Administrative Assistant

Balboa Nursing & Rehab
10.2021 - 03.2024

Appointment Service Coordinater

Kaiser Permanente
04.2020 - 12.2020

Med Asst./Med. Admin Asst.

Sharp Rees-Stealy
09.2014 - 03.2020

Property Manager

Sorensen Apartment Rentals
01.2008 - Current

A.S. Human Biology -

National University

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Rena Sorensen