RENA NEMURA
Vancouver,BC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Hotel Clerk
Hilton Tokyo Bay
10.2023 - 11.2024
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Supervisor
Starbucks
05.2022 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offers thoughtful solutions to maintain customer satisfaction
Barista
Starbucks
01.2020 - 06.2024
- Pleasantly interacted with customers during hectic period (Over $9,500 in daily sales) to promote a fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
Barista
Starbucks
03.2023 - 09.2023
- Pleasantly interacted with customers during hectic period (Over $9,500 in daily sales) to promote a fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
Education
Bachelor of Communication Studies -
Tokyo Kasei University
Tokyo, JP03-2025
No Degree - Professional Customer Service
VanWest College
Vancouver09-2023
Skills
- Exceptional customer service
- Multitasking and organization
- Team leadership
- Excellent communication
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Hotel Clerk
Hilton Tokyo Bay
10.2023 - 11.2024
Barista
Starbucks
03.2023 - 09.2023
Shift Supervisor
Starbucks
05.2022 - 06.2024
Barista
Starbucks
01.2020 - 06.2024
Bachelor of Communication Studies -
Tokyo Kasei University
No Degree - Professional Customer Service
VanWest College
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