Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Reïna-Grace Lafleur

Gatineau,Canada

Summary

Dynamic, with excellent listening skills, empathy, and compassion. Strong communication skills, acute sense of customer service, sense of responsibility, and problem-solving abilities. Ability to work effectively both independently and in a team. Basic proficiency in the Microsoft Office 365 suite. I would say that effective communication both orally and in writing is very important.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

2
2
years of professional experience

Work History

RESPONSABLE

Jean coutu
01.2024 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

CAISSIERE

Jean coutu
11.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Education

DCS - Social Sciences

Cégep Héritage
Gatineau, Quebec
11.2024

High School Diploma - Secondaire

École Secondaire De La Nouvel Ère
Gatineau, QC
06.2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Strategic planning
  • Project management

Languages

Français
French
Native or Bilingual
English
Native or Bilingual
creole
Native or Bilingual
Spanish
Professional Working

Hobbies and Interests

I’m passionate about sports and an active member of the athletic team. I have a deep love for cinema, fashion, and exploring foreign cultures. On top of that, I collect shoes and enjoy working out, combining my sense of style with my energetic lifestyle. 

Timeline

RESPONSABLE

Jean coutu
01.2024 - 11.2024

CAISSIERE

Jean coutu
11.2022 - 10.2023

DCS - Social Sciences

Cégep Héritage

High School Diploma - Secondaire

École Secondaire De La Nouvel Ère
Reïna-Grace Lafleur