Ren Penner
Stanley,MB
Summary
Experienced supervisor and team member, encouraging and focusing on goals and priorities while supporting the whole team. Assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Experience leading, working alone and with others enhances understanding of professional respect and personal motivational skills regardless of the position.
Overview
4
4
years of professional experience
Work History
Dock Staff Supervisor and Maintenance Staff
Clear Lake Marina
05.2021 - 08.2023
- Completed improvements and maintenance on company property, buildings, docks and boats
- Oversaw and conducted rental bookings
- Promoted safety on the water by ensuring sufficient customer training
- Worked proficiently with booking and tracking software
- Coached team members on effective sales techniques and client relationship management.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
- Provided staff with support and training to achieve top client satisfaction.
- Enhanced dock safety by implementing proper equipment usage and maintenance procedures.
- Conducted regular safety inspections of the dock area
Paddling Instructor
City Of Morden
05.2019 - 09.2020
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles and abilities
- Enhanced student's comprehension of safety on the water by discussing water quality, weather, paddling techniques, rescue techniques and the types and uses of proper paddling equipment.
Paddle Equipment Rental Staff
City Of Morden
05.2019 - 09.2020
- Rented out and maintained various types of paddling equipment to customers
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with customers through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined rental operations by maintaining accurate records.
Lake Minnewasta Campground Front Desk Attendant
City Of Morden
05.2019 - 09.2020
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
Education
Associate of Applied Science - Recreation, Fish And Wildlife Technology
Selkirk College
Castlegar, BC04.2024
Certificates -
Selkirk College
Castlegar, BC04.2024
Certificate - Pleasure Craft Operator
AceBoater
Online06.2022
Skills
- Equipment Repair
- Mechanical Troubleshooting
- Backcountry Navigation
- Basic GIS software proficiency
- Task Prioritization
- Environmental Sampling
- Data Interpretation
- Report Preparation
- Technical Proficiency
- Project Management
- Problem Solving
- Effective Communication
Languages
English
Hobbies
- Sewing
- Painting
- Gardening
- Woodworking
- Kayaking
- Hiking
- Snowshoeing
- Cross-country skiing
Timeline
Dock Staff Supervisor and Maintenance Staff
Clear Lake Marina
05.2021 - 08.2023
Paddling Instructor
City Of Morden
05.2019 - 09.2020
Paddle Equipment Rental Staff
City Of Morden
05.2019 - 09.2020
Lake Minnewasta Campground Front Desk Attendant
City Of Morden
05.2019 - 09.2020
Associate of Applied Science - Recreation, Fish And Wildlife Technology
Selkirk College
Certificates -
Selkirk College
Certificate - Pleasure Craft Operator
AceBoater
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