René Nsabimana
LaSalle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Goal-oriented fund representative, well-versed in increasing client satisfaction and enable sustained growth. Seek to bring expertise to new role with room for advancement. Team-oriented nature, talented listener, analyzer and problem-solver with people-first approach. Successful at implementing financial plans and monitoring regulatory issues.
Overview
10
10
years of professional experience
Work History
Sales Manager
Thera Agrosea
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Mutual Fund Representative
TD Bank Group
11.2021 - 07.2024
- Monitored regulatory or tax law changes to achieve fund compliance and to capitalize on development opportunities.
- Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients.
- Assessed financial data and determined suitable actions for investments.
- Proven ability to learn quickly and adapt to new situations.
- Investigated market changes and devised approaches to provide customized advice.
Bilingual Customer Care Advisor (Sales-Retention)
Scotiabank
12.2020 - 11.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating positive experiences.
Bilingual Customer Care Advisor
Scotiabank
05.2020 - 12.2020
- Day to day banking customer assistance on account services, statements, and balances.
- Provide a memorable experience to customers to maintain an outstanding business relationship.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Interpreter
International Organization For Migration, IOM
01.2018 - 01.2019
- Sensitization campaign agent to ensure safety policy onboard of IOM clinic.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Internee- Sales Marketing
Heineken - Brarudi
10.2017 - 12.2017
- Identified appropriate marketing channels and target customers for new product campaigns (Coke zero, Lime primus).
- Tracked various product sales and costs by analyzing entering sales, business data and expenses.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Met with vendors to assess products and collect feedback.
Store Manager
Hardware Store
01.2015 - 01.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Education
Professional Training - Investment Course
Canadian Securities Institute
Toronto, ON01.2022
BBA - Regional Integration And International Trade
Bujumbura International University
08.2018
Personal Leadership Development - undefined
Information Resource Center–US Embassy Burundi
01.2016
Skills
- Financial Services
- Market Conditions
- Customer Interaction
- Funds Understanding
- Regulatory Compliance
- Problem Resolution
- Mutual Funds Knowledge
- Product Selection
- Investment Options
Languages
English
Full Professional
French
Full Professional
Timeline
Sales Manager
Thera Agrosea
07.2024 - Current
Mutual Fund Representative
TD Bank Group
11.2021 - 07.2024
Bilingual Customer Care Advisor (Sales-Retention)
Scotiabank
12.2020 - 11.2021
Bilingual Customer Care Advisor
Scotiabank
05.2020 - 12.2020
Interpreter
International Organization For Migration, IOM
01.2018 - 01.2019
Internee- Sales Marketing
Heineken - Brarudi
10.2017 - 12.2017
Store Manager
Hardware Store
01.2015 - 01.2016
BBA - Regional Integration And International Trade
Bujumbura International University
Personal Leadership Development - undefined
Information Resource Center–US Embassy Burundi
Professional Training - Investment Course
Canadian Securities Institute
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