Remya Sivadas
Whitby,ON
Summary
Results-oriented professional specializing in customer service and relationship management. Demonstrated success in resolving client issues, achieving sales targets, and improving team performance. Extensive experience in financial analysis and client assessment, with a strong focus on problem-solving and cross-selling strategies that drive portfolio growth and ensure compliance in demanding environments.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Retail Sales Associate
Bay Ridges Market
Pickering, ON, Canada
06.2025 - Current
- Processed customer transactions accurately using POS and cash register systems.
- Maintained sales floor cleanliness, product displays, and stock availability.
- Operated the OLG terminal in full regulatory compliance.
- Conducted inventory counts and replenishment to ensure accuracy.
- Supported daily sales targets through teamwork.
- Resolved customer issues calmly, using problem-solving and interpersonal skills.
Senior Relationship Manager
Ageas Federal/ Edelweiss -Life insurance
Ernakulam, Kerala, India
02.2022 - 09.2024
- Promoted and evaluated insurance products for individuals and businesses based on financial viability and market fit.
- Ensured compliance with banking and regulatory standards.
- Managed and grew client portfolios, building long-term, high-value relationships.
- Delivered financial advice, and drove cross-sell and upsell opportunities.
- Resolved client issues through cross-functional coordination and streamlined service delivery.
- Trained junior staff and relationship managers on best practices.
Junior Engineer
Poseidon Marine Engineers
Ernakulam, Kerala, India
02.2013 - 12.2016
- Coordinated service teams for electrical equipment maintenance.
- Prepared and controlled technical documentation with subject-matter experts.
- Managed communication across technical and non-technical teams.
- Oversaw document control, reporting, and correspondence.
- Maintained spare parts inventory records.
- Provided after-sales support.
Graduate apprentice Trainee
Hindustan machine Tools Ltd
Ernakulam, Kerala, India
07.2011 - 07.2012
- Completed basic and on-the-job training in production operations, CNC maintenance, assembly, and AutoCAD design.
- Optimized assembly line workflow, followed safety protocols, and supported production processes.
- Enhanced technical skills through training and application of industry software.
- Assisted senior technicians with troubleshooting, semi-skilled tasks, and technical support, completing assignments on time to ensure project continuity.
Education
MBA - Business Management
University of NiagaraFalls
Niagara Falls, ON04-2026
Master of Technology - Wireless Technology
Cochin University of Science And Technology
Kochi, Kerala04-2019
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Ilahia College of Engineering And Technology
Ernakulam, Kerala03-2010
Skills
- Customer service and support
- Financial analysis and data management
- Technical documentation
- Relationship management
- Client and risk assessment
- Cross-selling strategies
- Market analysis
- Team leadership
- Training and coaching
- Problem solving
- CRM management
- Communication skills
- Decision making
- Operations oversight
Languages
English
Professional
Hindi
Professional
Certification
Smart Serve Ontario
References
References available upon request.
Timeline
Retail Sales Associate
Bay Ridges Market
06.2025 - Current
Senior Relationship Manager
Ageas Federal/ Edelweiss -Life insurance
02.2022 - 09.2024
Junior Engineer
Poseidon Marine Engineers
02.2013 - 12.2016
Graduate apprentice Trainee
Hindustan machine Tools Ltd
07.2011 - 07.2012
MBA - Business Management
University of NiagaraFalls
Master of Technology - Wireless Technology
Cochin University of Science And Technology
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Ilahia College of Engineering And Technology