Remona Leith
Ottawa,Canada
Summary
Experienced customer service professional with a successful history of building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing angre effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
24
24
years of professional experience
Work History
Customer Assistance Account Specialist
MBNA/ TD Bank
Ottawa, ON
11.2012 - Current
- Create rapport and trust with cardholders
- Skip tracing hard to reach customers via Google and online directories
- Achieve personal and team standards
- Creating long-term arrangements that best suit the client and the bank
- Helping the customer in developing budgets that will address their current financial situation
- Attention to detail when documenting client’s files to assure they are correct and to date
- Following up on arrangements and understanding customers’ circumstances
- Reading disclosures where applicable to protect the client and the bank
- Protecting client and bank privacy
- Offering internal work around programs
- Supplying sound financial advice to plan for our customers
Research Assistant /Data Entry Clerk - Contract
The Ottawa Hospital – Cancer Assessment Clinic
Ottawa, ON
12.2008 - 08.2012
- Collection of data at various hospitals within Ottawa and surrounding area on wait times and treatment standards
- Running various reports to collect data from access database
- Reviewing patient information for completion within database
- Closure of patient charts for Cancer Assessment Clinic
- Attending weekly medical rounds sessions to supply input on information collected on patients
Accounts Payable Clerk – Contract
The Salvation Army
Ottawa, ON
05.2008 - 11.2008
- Preparation of deposits and withdrawals
- Distribution of weekly cash allowance to clients
- Preparing weekly cheque allowances for clients involved in the Salvation Army Savings Program
- Prepared and issued invoices
- Prepared receipts for donations
- Ran various reports for controller
- Reconciliation of Accounts Payable
Customer Service Representative – Escalation Help Desk
Rogers Communications
Ottawa, ON
01.2001 - 03.2007
- Point of contact for customers who wish to bring account and hardware issues to another level
- Diffusing passionate customers using judgment and discretion to decide the best possible solution for that issue
- Aiding in rebuilding customer relations with the company
- Following up with customers to verify that the solution agreed upon has gone through as they understood
- Helping to make sure customer will continue to stay with the company
Education
Payroll and Accounting - Canadian Payroll Association - Payroll Administrator
CDI College
Ottawa, ON01.2008
Skills
- Dedicated to a client-centered approach to customer service delivery
- Excellent communication, analytical and problem-solving skills
- Effective interpersonal and organizational skills
- MS Office (word, PP, excel)
- Self-starter who can work both independently and function well within a team
- Excels in the challenges of a fast paced, dynamic, high-volume environment
- Terms negotiation
- Account investigations
- Billing resolutions
- Documentation skill
- Customer relationship development
Timeline
Customer Assistance Account Specialist
MBNA/ TD Bank
11.2012 - Current
Research Assistant /Data Entry Clerk - Contract
The Ottawa Hospital – Cancer Assessment Clinic
12.2008 - 08.2012
Accounts Payable Clerk – Contract
The Salvation Army
05.2008 - 11.2008
Customer Service Representative – Escalation Help Desk
Rogers Communications
01.2001 - 03.2007
Payroll and Accounting - Canadian Payroll Association - Payroll Administrator
CDI College