Remon Fahim
IT Manager
Milton,ON
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
17
17
years of professional experience
2002
2002
years of post-secondary education
3
3
Certifications
Work History
IT Manager
CloudMD Software & Services Inc
06.2022 - Current
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff
- Developed and maintained IT infrastructure, including servers, networks, and storage systems
- Provided technical support for hardware and software issues
- Provided users with IT support to deliver optimal customer service
- Performed regular maintenance activities to keep systems running smoothly
- Analyzed business requirements to design appropriate IT solutions
- Coordinated and implemented new IT projects or initiatives to meet departmental goals
- Managed delivery of projects and programs to achieve desired quality outcomes
- Collaborated with key stakeholders in developing long-term strategic plans for IT initiatives
- Reviewed contracts for compliance with company standards
- Identified potential risks associated with proposed changes in technology
- Evaluated existing systems architecture against best practices to drive optimization efforts
- Troubleshot network connectivity issues including LANs, WANs, VPNs
- Monitored server resource utilization to ensure optimal performance levels were achieved at all times
- Assisted with the deployment of various enterprise applications such as ERP systems or CRM databases
- Performed regular preventive maintenance checks on servers to identify potential problems before they occur
- Trained junior IT staff members on best practices for server administration and troubleshooting techniques
- Provided technical support for end users with desktop and laptop computers and mobile devices
- Created detailed documentation on network infrastructure components for asset tracking purposes
- Coordinated with vendors to troubleshoot hardware compatibility issues prior to implementation
- Configured routers and switches for secure access between multiple sites utilizing VPN tunnels or other encryption methods
- Performed daily backups of critical data using tape backup solutions
- Enforced security policies by monitoring user activity and ensuring compliance with established guidelines
- Implemented new technologies such as virtualization platforms to improve system efficiency
- Monitored system performance and proactively addressed any potential problems or weaknesses in security protocols
- Developed scripts to automate routine tasks such as OS patching and system maintenance
- Participated in disaster recovery planning activities by developing strategies for restoring services after an outage
- Resolved technical issues related to server hardware, applications, and software upgrades
- Assisted in the design of cloud-based infrastructures that provided secure access from anywhere in the world
- Deployed servers in remote locations while maintaining a high level of availability through redundant architectures
- Installed, configured, and maintained operating systems, application software, and system management tools
- Managed user accounts, permissions, email systems, anti-virus protection, and firewalls
- Managed user accounts and group policies, folder access, and security settings with Active Directory
- Set up and managed Windows and Linux servers
- Implemented and managed virtual environments
- Created and maintained user accounts
- Implemented and managed network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and reliable connectivity
- Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes
- Performed data backups and disaster recovery operations
- Conferred with network users to resolve existing system problems
- Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future
- Researched new technologies by attending seminars, reading trade articles, or taking classes
- Tested computer hardware, networking software, and operating system software
- Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems
- Planned and implemented network security measures to protect data, software, and hardware
- Assisted in the evaluation and selection of hardware and software solutions, considering system requirements, compatibility, and cost-effectiveness
- Maintained and administered computer networks and related computing environments
- Maintained inventory of parts for emergency repairs
- Operated master console to monitor performance of computer systems and networks and to coordinate computer network access and use
- Performed routine network startup and shutdown procedures and maintained control records
- Coordinated with vendors and company personnel to facilitate purchases
IT Service Desk & System Admin
CloudMD Software & Services Inc
03.2017 - 06.2022
- Providing 1st/2nd line support to users, Supported more than 800 users at the office in Toronto and remote users in Vancouver
- Responsible for third-level support for all server related issues
- Installed and configured an Active Directory Domain Controller
- Experience of managing Microsoft Office365 exchange email environment
- Managed user accounts, groups, print queues and controlling access rights using Active Directory
- Responsible for the firewall & Antivirus Adminkit
- Performed day-to-day administration functions, backup and restoration, file server maintenance
- Responsible for creating, testing PC images using Image Centre and Ghost
- Manage SCCM Software Update Point (SUP) and Perform scripting to automate functions Windows desktop imaging, OS troubleshooting, and User State Migration Tool (USMT)
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Implemented various Powershell scripts to improve efficiency
- Managing Exchange 2003/2007/2013/2016, MDM/Windows Mobile, Backup products, AntiVirus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
- Enter commands and observe system functioning to verify correct operations and detect errors
- Oversee the daily performance of computers & servers
- Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
- Provide telephone support related to networking or connectivity issues
- Good Trouble shooting skills in Windows Servers 2008, 2012, 2016 VMWare vCenter & ESXi servers
- Exceptional writing skills, including documenting configuration and support information
- Strong experience deploying and managing ESX Host VMware and Hyper-V infrastructure
IT Service Desk & System Admin
INNOVAGE CANADA
09.2014 - 03.2017
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Responsible for supporting: Windows XP/Vista/Windows 7/Window 10/ MS Office Products and Macintosh OS
- Diagnosis of desktop, application, networking and infrastructure issues
- Support Smart Phones
- Administering the IT department's policies and procedures
- Installation and support of telecommunication equipment
- Working closely with software suppliers to resolve operational issues
IT Service Desk & System Admin
MURIYA TOURISM DEVELOPMENT
11.2008 - 08.2014
- Analyze network data to determine network usage, disk space availability, or server function
- Supported all remote offices and home-based users using Team Viewer, NetMeeting, VNC and Cisco VPN
- Provided connectivity (LAN, Internet) troubleshooting and support for approximately 1,500 users
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Configure security settings or access permissions for groups or individuals
- Created images for various divisions for all desktops and laptops using Ghost
- Install and configure wireless networking equipment
- Install network software, including security or firewall software
- Test computer software or hardware, using standard diagnostic testing equipment and procedures
- Troubleshoot network or connectivity problems for users or user groups
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
- Back up network data
- Document help desk requests and resolutions
- Create or update technical documentation for network installations or changes to existing installations
- Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification
- Provide telephone support related to networking or connectivity issues
- Train users in procedures related to network applications software or related systems
- Configure security settings or access permissions for groups or individuals
- Install and configure wireless networking equipment
IT Service Desk & System Admin
ORASCOM HOTELS & DEVELOPMENTS
10.2007 - 10.2008
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems
- Stay current with system information, changes and updates
- Expand or modify system to serve new purposes or improve work flow
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
- Determine computer software or hardware needed to set up or alter system
- Respond to requests for technical assistance in person, via phone, electronically
- Inspect equipment and read order sheets to prepare for delivery to users
Education
Bachelor - Communication Engineering
Arab Academy For Science & Technology
Skills
Team collaboration
IT infrastructure
Technical troubleshooting
IT budgeting
Network administration
Documentation and reporting
Disaster recovery
Virtualization
undefinedCertification
CompTIA A+ Certified
Job Title
IT Manager
Timeline
IT Manager
CloudMD Software & Services Inc
06.2022 - Current
IT Service Desk & System Admin
CloudMD Software & Services Inc
03.2017 - 06.2022
IT Service Desk & System Admin
INNOVAGE CANADA
09.2014 - 03.2017
IT Service Desk & System Admin
MURIYA TOURISM DEVELOPMENT
11.2008 - 08.2014
IT Service Desk & System Admin
ORASCOM HOTELS & DEVELOPMENTS
10.2007 - 10.2008
Bachelor - Communication Engineering
Arab Academy For Science & Technology
Similar Profiles
Meg ShullMeg Shull
Registered Practical Nurse Care Specialist at HumanaCare- A CloudMD CompanyRegistered Practical Nurse Care Specialist at HumanaCare- A CloudMD Company
Hari Priyanka KHari Priyanka K
Software Engineer at Skillsoft Software Services India Private LimitedSoftware Engineer at Skillsoft Software Services India Private Limited
Akarsh PoovaiahAkarsh Poovaiah
Project Consulting Ops : Sr. Business Analyst at Oracle Financial Services Software Ltd.Project Consulting Ops : Sr. Business Analyst at Oracle Financial Services Software Ltd.
Ammar Abu-RennehAmmar Abu-Renneh
Employee at Marble Slab CreameryEmployee at Marble Slab Creamery
Marian BarajasMarian Barajas
Customer Service Administrator at HearingLife CanadaCustomer Service Administrator at HearingLife Canada