Remington Zwijacz
South Lake Tahoe
Summary
Dynamic barista with proven expertise at Starbucks, excelling in customer service and quality assurance. Skilled in training and mentoring staff, fostering teamwork, and enhancing customer satisfaction. Adept at maintaining health and safety compliance while optimizing operations, resulting in a consistently positive atmosphere and strong client relationships.
Experienced with deep cleaning techniques and efficient organization methods to create spotless and welcoming spaces. Utilizes effective cleaning products and equipment to ensure hygienic environments. Knowledge of time management and prioritization to complete tasks swiftly and thoroughly.
Overview
13
13
years of professional experience
Work History
Barista Shift Supervisor
San Diego Whale Watch
06.2022 - 07.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Cashier Supervisor
Dart Beverage Center
02.2024 - 08.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Lead Barista
The Bean Bar
05.2018 - 06.2019
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
House Cleaner
Indepentant
01.2012 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Barista Shift Supervisor
Starbucks
01.2013 - 09.2015
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
No Degree - Business Administration And Management
Lake Tahoe Community College
South Lake Tahoe05-2026
High School Diploma -
South Lake Taheo High School
South Lake Tahoe, CA01-2012
Skills
- Cleaning and sanitization
- Customer service
- Health and safety compliance
- Quality assurance
- Payment collection
Timeline
Cashier Supervisor
Dart Beverage Center
02.2024 - 08.2024
Barista Shift Supervisor
San Diego Whale Watch
06.2022 - 07.2023
Lead Barista
The Bean Bar
05.2018 - 06.2019
Barista Shift Supervisor
Starbucks
01.2013 - 09.2015
House Cleaner
Indepentant
01.2012 - Current
No Degree - Business Administration And Management
Lake Tahoe Community College
High School Diploma -
South Lake Taheo High School
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