Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Remington Smith

Antelope

Summary

Offering solid foundation in organizational skills and customer service with readiness to embrace new challenges and learn quickly. Brings ability to manage inventory and assist customers efficiently. Ready to use and develop organizational and customer service skills in any role.


Previously a dedicated machinist with proven expertise at JL Haley, skilled in quality control analysis and equipment operation. Recognized for maximizing productivity and maintaining ISO 9001:2015 standards. A creative problem solver, adept at resolving issues and enhancing workflow efficiency, ensuring exceptional output in precision machining and production standards.


Overview

8
8
years of professional experience

Work History

Claims Specialist

State Farm Insurance
07.2023 - 03.2025
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Enhanced customer trust and satisfaction by efficiently resolving claims disputes.

Machinist 1

JL Haley
11.2019 - 03.2023
  • Manually set up machinery, lathes and grinders.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Closely monitored equipment to detect and report malfunctions and prevent accidents.
  • Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
  • Operated and maintained up to 2 different mill and lathe machines to fabricate medical equipmentproducts.

Machine Operator

Independence Precision Machine
01.2018 - 10.2019
  • Maximized productivity by keeping detailed production records and identifying hold-ups
  • Operated forklifts and other material handling equipment
  • Read and interpreted blueprints and schematics for work to be performed
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
  • Set up and ran a STAR screw machine and various mill and lathe machinery to produce exceptional products for Aerospace needs
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times

Guest Service Attendant

Thunder Valley Casino Resort
10.2016 - 11.2017
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Asked open-ended questions to assess customer needs
  • Communicated all store initiatives and promotions to customers to generate return business
  • Provided an elevated customer experience to generate a loyal clientèle
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Directed calls to appropriate individuals and departments

Education

Licensed Home Insurance Adjuster
01-2023

Certificate of Completion - Machine Tool Technology

National Institute For Metalworking Skills
Online
2021

High School Diploma -

Yuba City High School
Yuba City, CA
2013

Skills

  • Organizational skills
  • Inventory management
  • Verbal communication skills
  • Quality Control Analysis
  • Creative problem solver
  • Hand/power tools
  • Materials management
  • Logistics
  • Equipment operation
  • Machining and Production Standards
  • ISO 9001:2015
  • Teamwork and collaboration
  • Customer service
  • Claims processing

Additional Information

I have studied at both Sierra College in Rocklin and Yuba College in Linda. I have taken General Education courses but also studied Welding and Fabrication, as well as completed the course to become a Level 1 Machinist and am licensed insurance adjuster.

My family have been business owners in the Yuba City area for over 40 years; growing up in a family like this has given me a decent understanding of how a business is to be run and how employees are to conduct themselves with customers, with each other, and employers. In high school I worked as an aid for an after school course that helped teach social skills to developmentally challenged teenagers and young adults through improvisational comedy and stage theater.

Timeline

Claims Specialist

State Farm Insurance
07.2023 - 03.2025

Machinist 1

JL Haley
11.2019 - 03.2023

Machine Operator

Independence Precision Machine
01.2018 - 10.2019

Guest Service Attendant

Thunder Valley Casino Resort
10.2016 - 11.2017

Licensed Home Insurance Adjuster

Certificate of Completion - Machine Tool Technology

National Institute For Metalworking Skills

High School Diploma -

Yuba City High School
Remington Smith