Remi Jazvine Z R
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Security Officer
Paladin Security Company
Vancouver, BC
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Team Member (Front End)
Grassroots Cafe
Surrey, BC
09.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated POS cash register and equipment to collect payments.
Food and Beverage Cashier
Tim Hortons
White Rock, BC
09.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Business Accountancy
Kwantlen Polytechnic University
Surrey, BC01.2022
Bachelor of Arts - Accounting And Finance
Annamalai University
Chennai, India05.2019
Skills
- Guest services
- Inventory control procedures
- Staff management
- Social perceptiveness
- Cash register operations
- Product promotion
- Loss prevention
- Customer Retention
Timeline
Team Member (Front End)
Grassroots Cafe
09.2021 - 02.2022
Security Officer
Paladin Security Company
05.2021 - Current
Food and Beverage Cashier
Tim Hortons
09.2020 - 05.2021
Associate of Arts - Business Accountancy
Kwantlen Polytechnic University
Bachelor of Arts - Accounting And Finance
Annamalai University
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