Remi Stonehouse
Brantford,ON
Summary
Well-rounded professional with experience in a multitude of roles ranging from customer service, merchandising, business management and more. Equipped with exceptional problem-solving abilities, willingness to learn, and excellent communication skills. Always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandiser
Match Marketing
08.2024 - Current
- Read and executed detailed planograms in retail locations
- Independently problem solved issues with displays
- Coordinated with management at retail stores to schedule and execute resets in a timely manner
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Ordered missing components
Owner
Bella & Coop Boutique
07.2019 - 05.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed and maintained relationships with a multitude of suppliers & industry professionals.
- Troubleshooted any issues to ensure customer satisfaction.
- Answered customer inquiries via email, phone and social media.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed social media channels, increasing brand awareness and audience engagement.
Server
Rousseau House (Now Brewers Blackbird)
10.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Turtle Jacks Muskoka Bar and Grill
06.2016 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Sportchek
11.2012 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor Of Arts - Political Science
McMaster University
Hamilton, ONSkills
- Exceptional problem solving skills
- Reliable and punctual
- Strong work ethic
- Customer service skills
- Service prioritization
- Team collaboration
- Decision-making
Certification
Smart Serve Certified.
Timeline
Merchandiser
Match Marketing
08.2024 - Current
Owner
Bella & Coop Boutique
07.2019 - 05.2024
Server
Rousseau House (Now Brewers Blackbird)
10.2017 - 07.2019
Server
Turtle Jacks Muskoka Bar and Grill
06.2016 - 08.2017
Sales Associate
Sportchek
11.2012 - 08.2016
Smart Serve Certified.
Bachelor Of Arts - Political Science
McMaster University
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