Remi Lord

Industry: Gaming

• Led QA strategy and execution for multi-platform gaming products overseeing quality across web, mobile, and console releases to ensure seamless player experiences.
• Built and managed high-performing QA teams, fostering collaboration, accountability, and a data-driven approach to defect prevention and continuous improvement.
• QA teams implemented test automation frameworks and CI/CD integration (e.g., Jenkins, Selenium, Java, ReadyAPI) to accelerate release cycles and improve test coverage.
• Collaborated cross-functionally with development, product, and live operations teams to align QA with agile sprints, release milestones, and production goals.
• Established and monitored QA metrics (defect leakage, test coverage, release quality) to provide actionable insights and influence executive decision-making.
• Ensured compliance and audit readiness through robust documentation, traceability, and adherence to regulatory or responsible gaming standards.

Industry: Gaming

• Managed multiple high-performing teams overseeing IT Change & Release Management and ServiceNow Platform (ITSM & ITOM) operations for a billion-dollar crown corporation.
• Directed enterprise-wide software releases across Lottery, Casino, and PlayNow.com business lines, ensuring stable, on-time deployments.
• Served as Product Owner for ServiceNow, defining roadmaps and aligning platform enhancements with business priorities and agile delivery.
• Maintained ITIL-based policies and procedures for change and release management, ensuring compliance, risk mitigation, and audit readiness.
• Chaired the Change Advisory Board (CAB) and adapted governance to support waterfall, agile, and DevOps practices.
• Drove continuous improvement and automation initiatives, streamlining change, release, and CI/CD workflows in collaboration with QA and DevOps teams.
• Developed and mentored staff, promoting growth, engagement, and leadership readiness through targeted assignments and career planning.
• Industry: Gaming

Industry: Gaming

• Managed the enterprise Release Management function, overseeing planning, scheduling, coordination, and tracking of software releases across Lottery, Casino, and PlayNow.com business lines.
• Ensured strict adherence to IT Change Management policies and procedures across QA, Staging, and Production environments, maintaining compliance and minimizing risk in a highly regulated, audit-driven public sector organization.
• Monitored and reported release KPIs and metrics to senior leadership, providing visibility into performance, risk, and delivery timelines.
• Collaborated cross-functionally with PMO, QA, development, vendors, and support teams to ensure smooth and timely deployments.
• Facilitated the Change Advisory Board (CAB) and approved RFCs while aligning processes with waterfall, agile, and DevOps methodologies.
• Industry: Gaming

Industry: Gaming

Industry: Non-profit

Industry: Healthcare

Industry: Healthcare

Industry: Engineering

Industry: Telecommunications