Remanshu Madan
Brampton,Canada
Summary
Approachable Front Desk Agent with 4.5 years of experience. Motivated, reliable and willing to go extra mile to please guests. Adept in swiftly handling hotel reservations. Outgoing Front Office Trainee capable of handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Talented Recruiter with 5 years background in professional staffing for multiple industry professionals, organizations and client-specific needs. Knowledgeable in broad range of sourcing methods, effective offer negotiations and interviewing techniques. Adept at managing multiple projects and diverse relationships concurrently.
Overview
7
7
years of professional experience
Work history
Customer Support Associate
Teleperformance
Jaipur, India
03 2023 - 12 2023
- Initiated follow-up emails to sellers concerning resolved issues to enhance platform experience.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Assisted sellers with platform requirements for renewals and upgrades.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Handled high volume e-mails on an average of 100 daily to address customer inquiries and concerns.
Proprietor
Town Recruiters
Gajsinghpur , India
2 2020 - 2 2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Signed over new accounts by formulating business plans and launching new company services.
- Formulated business plan to launch company services and signed new accounts.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Front desk receptionist
Guru Academy
Gajsinghpur, India
01.2019 - 01.2020
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Front desk executive cum Supervisor
Rahul Mega Mart
Raisinghnagar, India
07.2017 - 12.2018
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Forecasted sales trends to plan team resourcing.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Replenished stock and processed deliveries to maximise product availability.
- Processed invoices and payment runs with complete accuracy.
- Led team of 3 sales staff to deliver friendly, engaging and efficient sales service in 3-room property.
Front desk receptionist (Cashier)
Pizza Plaza
Padampur, India
07.2015 - 06.2017
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Assisted administrative staff with special projects using file management skills.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Provided critical administrative support to 5 co-workers.
Freelancer Recruiter
Excel Recruiters
Delhi, India
04.2018 - 01.2022
- Developed strong understanding of client companies' values, work culture, and environment.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Used sales and marketing techniques to attract business from client companies.
- Coached candidates through interview process to secure top roles.
Education
Post Graduation Diploma - Human Resource
Canadore College
01/2024 -
B.Com - 44.5℅
Parmanand Degree College
Gajsinghpur06.2015
Senior secondary 73.8℅ - Commerce
R.M. Memo. Sr. Sec. School
Gajsinghpur05.2012
High School Diploma - 6.8 CGPA
Asian Public School
Gajsinghpur06.2010
Skills
- Relationship building
- Delegation
- Strategic planning
- Communication skills
- Time management
- End-to-end recruitment
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front desk receptionist
Guru Academy
01.2019 - 01.2020
Freelancer Recruiter
Excel Recruiters
04.2018 - 01.2022
Front desk executive cum Supervisor
Rahul Mega Mart
07.2017 - 12.2018
Front desk receptionist (Cashier)
Pizza Plaza
07.2015 - 06.2017
Customer Support Associate
Teleperformance
03 2023 - 12 2023
Proprietor
Town Recruiters
2 2020 - 2 2023
Post Graduation Diploma - Human Resource
Canadore College
01/2024 -
B.Com - 44.5℅
Parmanand Degree College
Senior secondary 73.8℅ - Commerce
R.M. Memo. Sr. Sec. School
High School Diploma - 6.8 CGPA
Asian Public School
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Prabhdeep SinghPrabhdeep Singh
Security Supervisor at First Service ResidentialSecurity Supervisor at First Service Residential