Summary
Overview
Work History
Education
Skills
Certification
Availability
Languages
Timeline
Generic

Reman Reman

Niagara falls

Summary

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RESERVATION AGENT

Fallsview group
04.2024 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Worked closely with front desk to achieve full occupancy of property.
  • Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
  • Reduced booking errors by introducing double-check system before finalizing reservations.
  • Updated reservation records with high accuracy, maintaining integrity of booking information.

Front Office Executive

Great Wolf Lodge
01.2023 - 03.2024
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Recruitment Specialist

Recurk Consultant
08.2020 - 10.2022
  • Assisted in the recruitment and selection process by posting job vacancies,reviewing resumes and coordinating interviews to attract qualified candidates for various positions within the company.
  • Coordinated and scheduled orientations for new employees, providing them with essential information about company polices, benefits and procedures.
  • Supported HR Manager in various administrative tasks,including filling, data entry ,contributing to all overall efficiency of the HR department.
  • Managed employees records and maintained the HR database, ensuring accuracy and confidentiality of personnel information, including personal details, contracts and performance evaluations.

Office Administrative Assistant

Recurk Consultants
05.2019 - 07.2020
  • Scheduled and coordinated meetings, appointments, and travel arrangement for managers and supervisors.
  • Expertise in prioritizing tasks and managing high-volume email and phone inquires;
  • Proven ability to enhance office efficiency through automation and process improvement.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

HOSPITALITY AND TOURISM MANAGEMENT -

Niagara College
Niagara-on-the-Lake, ON
08.2024

HUMAN RESOURCE MANAGEMENT -

Niagara College
Niagara-on-the-Lake, ON
11.2023

Bachelor in Arts

MCM DAV College
Chandigarh, India
08-2020

Diploma in Computer Application

Hartron Centre
Chandigarh, India
08-2021

Skills

  • Talent Acquisition & Management
  • HR Planning
  • Dynamic Attitude
  • Multi-tasking
  • Team Management
  • Training & Development
  • HRIS
  • Emotional Intelligence
  • Critical Thinking

Certification

  • Security license
  • Driving license


Availability

Full time

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

RESERVATION AGENT

Fallsview group
04.2024 - Current

Front Office Executive

Great Wolf Lodge
01.2023 - 03.2024

Recruitment Specialist

Recurk Consultant
08.2020 - 10.2022

Office Administrative Assistant

Recurk Consultants
05.2019 - 07.2020

HOSPITALITY AND TOURISM MANAGEMENT -

Niagara College

HUMAN RESOURCE MANAGEMENT -

Niagara College

Bachelor in Arts

MCM DAV College

Diploma in Computer Application

Hartron Centre

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Reman Reman