RELY JANE GUZMAN

Age group: preschool/school age

• Collaborated with parents and guardians to support children's learning and development at home and in the classroom.
• Doing daily routines to help children feel comfortable and promote development.
• Implemented hands-on, play-based strategies for experiential learning.
• Organized and led activities to promote physical, mental and social development.
• Coordinated with other educators to plan and implement lessons that addressed multiple learning standards.
• Developed lesson plans and implemented them according to individual needs of each child.
• Observed children to record development.

• Customer service, food orders, cash register operation, sandwich making, coffee brewing, and maintains store cleanliness
• Built and maintained working relationships with peers and upper management.
• Maintained a clean and organized work area throughout shift.

• Age group: Preschool
• Supported lead teacher with classroom activities.
• Prepared visual aids, equipment and classroom displays to foster learning.
• Assisted with daily routines such as diaper changing, hand washing, and mealtime preparation.
• Collaborated with teacher to plan and achieve instructional goals and objectives.
• Observed teachers in classrooms to improve skills and communication.
• Monitored student progress to ensure cooperation and growth.
• Met with parents and guardians to discuss students' progress and areas requiring improvement.
• Observed children to record development.

• Age group: Toddlers
• Engage with parents about their child's development and address any concerns they have regarding their child’s care.
• Planned activities, such as arts and crafts, reading stories, singing songs, playing games, and outdoor play.
• Encourage positive behavior by providing reinforcement through verbal praise or rewards.
• Observed and monitored children's play activities.
• Instructed children in eating, resting and restroom habits.
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Model good social behaviors for toddlers such as sharing toys or taking turns talking during circle time.
• Collaborated with my mentor and other ECEs in the classroom to create a positive learning environment for the children.

• (U.S.A account)
• Inbound and outbound calls, relationship building, meeting call center metrics, customer issue resolution, and product education

• Teaching English to Chinese students, lesson preparation, one-on-one video lessons, provide student feedback
• Evaluated and documented student learning and growth.
• Evaluated students' comprehension of lessons through relevant test questions.

• Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments, takes and distributes messages for guests, provides information on guest services, answers inquiries about public hotel events, operates and maintains the manual and technical equipment (fax machine, Internet station, printer, scanner, photocopying, lamination, and ensures in is operational)

• (U.S.A account)
• Assisting customers with technical issues (Phone/Internet), upselling Comcast products, and email troubleshooting

• (U.S.A account)
• Assisted customers with banking needs, including understanding standard transactions, products, and services
• I was promoted as Peer Quality Specialist from September 2014 to March 2015. My responsibilities in this role include: Evaluated and audited representative calls; provided feedback in calibration sessions with clients and facilitated coaching sessions
• I was transferred to Escalation Department as a Tier 2 Specialist from April 2015 to March 2016. My responsibilities in this role include: handled back office assignments and worked closely with supervisors for client deliverables - Assisted in client-specific updates, rollouts, and coaching agents