Relanie Giango
Whitehorse,YT
Summary
Dynamic leader with proven expertise in high-volume dining and quality control, honed at MJ Thorpe Restaurants LTD. (McDonald's) and Rajah Park Hotel. Excelled in training and mentoring teams, enhancing food safety, and streamlining operations. Achieved significant improvements in customer satisfaction and operational efficiency through effective leadership and safe food handling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Manager
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
12.2025 - Current
- Developed and maintained scheduling systems to optimize staff coverage and operational efficiency.
- Collaborated with management to align scheduling with peak business demands and staff availability.
- Implemented tools for tracking employee hours, ensuring compliance with labor regulations and accuracy in payroll processing.
- Trained team members on scheduling software, enhancing productivity and reducing scheduling conflicts.
- Analyzed staffing patterns to identify trends, informing strategic adjustments to meet service goals.
- Coordinated shift changes and resolved scheduling conflicts, promoting teamwork and morale among staff.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Used Software to maintain and update patient database and staff records.
Food Safety Manager
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
11.2023 - Current
- Developed and implemented food safety training programs for staff compliance.
- Conducted regular audits of food handling procedures to ensure adherence to regulations.
- Monitored critical control points to maintain product safety and quality standards.
- Collaborated with cross-functional teams to address food safety concerns effectively.
- Analyzed inspection results to identify trends and improve operational practices.
- Led investigations into food safety incidents, implementing corrective actions promptly.
- Presented food safety reports and recommendations to management for strategic planning initiatives.
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
- Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
- Increased company-wide commitment to food safety culture by fostering an environment that prioritized open dialogue around improvements and challenges faced in this area.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
- Collaborated closely with senior leadership to establish organizational food safety goals, aligning resources and efforts effectively towards these objectives.
Swing Shift Manager
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
11.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided training, mentoring, coaching and development opportunities for staff on the swing shift.
- Monitored inventory levels to ensure adequate supplies for the swing shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained accurate records of employees' attendance and hours worked during the swing shift.
- Provided guidance and assistance in resolving customer service issues during the swing shift.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Counter Attendant
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
02.2022 - 11.2023
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Greeted customers and provided assistance with menu selections.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Resolved guest complaints to maintain complete customer satisfaction.
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Operated cash register to process customer orders accurately and efficiently.
Housekeeping Room Attendant
Rajah Park Hotel
Lahug, Cebu
06.2017 - 03.2018
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Kept up-to-date records of items cleaned in each room.
- Ensured compliance with health regulations regarding sanitation procedures.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Education
Bachelor Of Science in Hospitality Management -
Cebu Technological University
Danao City Cebu, Philippines 600404-2018
Skills
- Flexible and Hardworking, Can do multitasking,
- High-Volume Dining
- Safe Food Handling
- Quality Control
- Food Assembly
- Kitchen Organization
- Cooking equipment maintenance
- Food Quality Standards
- Focus Group Coordination
- Leadership Development
- Training Method Development
- Restaurant Standards
- Health and safety
- Food Safety Department
Languages
English
Professional Working
Certification
- Food Safe Level 1
- First Aid
Timeline
Scheduling Manager
MJ Thorpe Restaurants LTD. (McDonald's)
12.2025 - Current
Food Safety Manager
MJ Thorpe Restaurants LTD. (McDonald's)
11.2023 - Current
Swing Shift Manager
MJ Thorpe Restaurants LTD. (McDonald's)
11.2023 - Current
Food Counter Attendant
MJ Thorpe Restaurants LTD. (McDonald's)
02.2022 - 11.2023
Housekeeping Room Attendant
Rajah Park Hotel
06.2017 - 03.2018
Bachelor Of Science in Hospitality Management -
Cebu Technological University