Relanie Giango
Whitehorse,YT
Summary
Dynamic leader with proven expertise in high-volume dining and safe food handling, honed at MJ Thorpe Restaurants LTD. (McDonald's). Excelled in training and mentoring teams for peak performance, ensuring food quality standards, and enhancing customer satisfaction. Skilled in multitasking and fostering a culture of safety and excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
11.2023 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided training, mentoring, coaching and development opportunities for staff on the swing shift.
- Monitored inventory levels to ensure adequate supplies for the swing shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained accurate records of employees' attendance and hours worked during the swing shift.
- Provided guidance and assistance in resolving customer service issues during the swing shift.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Counter Attendant
MJ Thorpe Restaurants LTD. (McDonald's)
Whitehorse, YT
02.2022 - 11.2023
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Greeted customers and provided assistance with menu selections.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Resolved guest complaints to maintain complete customer satisfaction.
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Operated cash register to process customer orders accurately and efficiently.
Education
Bachelor Of Science in Hospitality Management -
Cebu Technological University
Danao City Cebu, Philippines 600404.2018
Skills
- Flexible and Hardworking, Can do multitasking,
- High-Volume Dining
- Safe Food Handling
- Quality Control
- Food Assembly
- Kitchen Organization
- Cooking equipment maintenance
- Food Quality Standards
- Focus Group Coordination
- Leadership Development
- Training Method Development
- Restaurant Standards
- Health and safety
- Food Safety Department
Certification
- Food Safe Level 1
- First Aid
Timeline
Swing Shift Manager
MJ Thorpe Restaurants LTD. (McDonald's)
11.2023 - Current
Food Counter Attendant
MJ Thorpe Restaurants LTD. (McDonald's)
02.2022 - 11.2023
Bachelor Of Science in Hospitality Management -
Cebu Technological University
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