Rekha Rekha
Etobicoke
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, adept at resolving conflicts with empathy and professionalism. Skilled in data entry and proficient in Microsoft Office Suite, I consistently enhance customer loyalty through effective problem-solving and efficient handling of escalated calls, ensuring satisfaction for both clients and the company.
Overview
1
1
Certification
Work History
Customer Service Representative
Concentrix
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Geography
Guru Jambheshwar University
Hisar, Haryana08.2021
Skills
- Customer service
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office Suite
Languages
English
Professional Working
Certification
Canadian Securities Course (CSC)
Timeline
Customer Service Representative
Concentrix
Master of Science - Geography
Guru Jambheshwar University
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