Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Rekha Rekha

Windsor,ON

Summary

Passionate about delivering quality service and unparalleled support, dedicated to ensuring customer satisfaction. Strong understanding of customer service best practices and related options, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employing service-oriented behaviors and truly understanding customer desires to enhance experiences and provide customized solutions for building long-lasting loyalty.

Overview

5
5
years of professional experience

Work History

Finance Coordinator ( Contract )

Town of LaSalle Via Express Employment Solutions
08.2024 - 02.2025
  • Preparing tax statements, financial statements and other statements at required intervals
  • Preparing and returning statements and documents by set deadlines
  • Liaising with the Taxation Office and/or the Company's tax representative and other regulatory bodies when required
  • Preparing business income tax returns and statements for audits
  • Assisting in financial planning
  • Regularly reviewing systems and making updates and improvements where necessary
  • Engaging regularly with clients and maintaining strong relationships
  • Identifying areas where the company and businesses can reduce tax, make claims and increase profit

Customer Service Supervisor

REEF Technology
03.2022 - 09.2024
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Planned study of work problems and procedures, such as organizational change, communications, and information flow
  • Participate in all regulatory, third party and customer audits and inspections, and corrective action response
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service Representative

Imperial Parking Canada Corporation
08.2021 - 03.2022
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Increased efficiency and team productivity by promoting operational best practices
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Maintained a high level of professionalism when dealing with difficult customers

Help Desk Support Analyst

Provincial Ministry of Health
03.2021 - 11.2021
  • Respond to and log Tier2 and Tier3 phone calls covering a broad range of inquiries from medical professionals by following the guidelines, policies and processes of the Operational Support Stream
  • Assist clients with submissions of electronic claims and complex claims issues while escalating where appropriate
  • Part of a highly dynamic team transforming Health Service Delivery for our clients
  • Treat health information as highly confidential
  • Documented support interactions for future reference
  • Provided on-call support for critical issues related to downloading vaccine certificates
  • Responded promptly to incoming sales leads and requests for technical support
  • Maintained and updated the database for ministry of health
  • Oral communication skills to elicit information and provide guidance to clients when responding to inquiries clearly and concisely
  • Written communication skills to document problem tickets or corresponding with internal clients
  • Provided customer support and technical support 200 to 300 customers daily

Dental Insurance Advisor

Manulife
07.2021 - 09.2021
  • Kept records of invoices and support documents
  • Resolved discrepancies in accounting records
  • Returned checks to customers or retrieved checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary
  • Accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal and accounting services
  • Reviewed claim denials and appeals processes while ensuring compliance with regulatory guidelines
  • Researched patient complaints regarding denied claims or incorrect reimbursements quickly and effectively
  • Compiled detailed lists of outstanding balances due from patients or third-party payers
  • Maintained detailed knowledge of insurance products offered by various carriers

Customer Service Representative

Sutherland Global Service
06.2020 - 11.2020
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Generated customer service reports to track customer satisfaction
  • Addressed customer account discrepancies and concerns
  • Detailed payment options and explained price, receipt and billing details to customers
  • Attended telephone skills and program information training sessions to boost aptitude

Education

College diploma - Cosmetology (Health And Wellness)

Government college for girls
Ludhiana, Punjab
08.2019

Skills

  • Customer Satisfaction
  • Customer Account Management
  • Conflict Resolution
  • Quality Standards
  • Microsoft Office
  • Help Desk
  • CRM Software
  • Sales force
  • Gensys
  • Amazon workspace
  • Technical Support
  • Desktop Support
  • Microsoft Windows
  • Training & development
  • Office experience
  • Computer operation
  • Operating Systems
  • Troubleshooting
  • Data entry proficiency
  • Complaint handling
  • Financial transactions
  • Banking regulations
  • Credit solutions guidance
  • Credit assessment
  • Client confidentiality
  • Positive attitude
  • Teamwork
  • Transaction processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail

Personal Information

Willing To Relocate: Anywhere

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Finance Coordinator ( Contract )

Town of LaSalle Via Express Employment Solutions
08.2024 - 02.2025

Customer Service Supervisor

REEF Technology
03.2022 - 09.2024

Customer Service Representative

Imperial Parking Canada Corporation
08.2021 - 03.2022

Dental Insurance Advisor

Manulife
07.2021 - 09.2021

Help Desk Support Analyst

Provincial Ministry of Health
03.2021 - 11.2021

Customer Service Representative

Sutherland Global Service
06.2020 - 11.2020

College diploma - Cosmetology (Health And Wellness)

Government college for girls

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Rekha Rekha