Rekha Rajdev
Langley,BC
Summary
Diligent and resourceful professional with 9+ years of experience managing branch operations in various financial services. Proven track record of increasing client base and achieving high satisfaction at all levels. Adept at leading direct and indirect reports, delivering punctual services, and managing compliance. Skilled in collaborating with cross-functional teams and personnel to provide maximum assistance to clients in resolving financial issues.
Overview
15
15
years of professional experience
Work History
Accounting and Payroll Assistant
Infinite Accounting Solution (6 Week Practicum)
11.2021 - 12.2021
- Posted daily receipts and vouchers in accounts payable and accounts receivable
- Made general journal entries, trial balance entries, and performed reconciliations
- Trained in timely payroll postings and office management, including handling filing, phone calls, and scheduling client appointments
- Successfully completed QuickBooks certification during training
- Worked with Sage and QuickBooks online.
- Managed accounts payable and receivables and payroll.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained accounting records utilizing in-house and client systems.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reconciled bank and payroll records routinely to verify accuracy.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Branch Operation Manager
Allied Bank ltd of Pakistan
01.2014 - 01.2016
- Led a team of 20 direct and 35 indirect reports to manage various tasks associated with risk and transaction management
- Successfully managed more than $150M in equity and debt investment in energy, consumer products, and technology
- Managed approx
- 100 daily banking operations, including account openings, closings, and transaction processing
- Fostered strong relationships with key clients, resulting in a 40% increase in business expansion and revenue growth
- Developed and implemented policies and procedures to maintain compliance with regulatory financial service standards
- Welcomed customers warmly and met their banking services and transactional needs with seamless execution
- Attained 98% customer satisfaction rate in branch feedback surveys by delivering on-time and high-quality service
- Supported customer requests for banking services, including handling transactions and assisting customers who walked into the branch
- Managed, loaded, and reconciled cash transactions between the treasury and various branch units
- Understood customers' personal banking and credit card needs and integrated marketing promotions and programs into customer conversations to provide strategic advice
- Contributed to ongoing improvement of the overall branch customer experience.
Customer Service Representative
Allied Bank ltd Pakistan
01.2007 - 01.2014
- Delivered specialized financial planning to a diverse client base by liaising with local organizations and industry experts
- Transferred funds online as part of daily routine
- Opened accounts and maintained those records daily
- Managed the remittance department
- Operated ATM machines and guided customers on their usage
- Posted vouches and payroll salaries
- Ensured coverage of all areas, including safety deposit box, front counter, and telephone calls.
Education
High School Diploma -
Vancouver Career College
Surrey, Canada01.2021
Master of Business Administration -
University of Sindh - Jamshoro Pakistan
01.2007
Bachelor of Commerce -
Shah Abdul Latif University
01.2003
Skills
- Expert with Microsoft Office (Word, Excel, PowerPoint, Outlook, Banking software)
- Strong Interpersonal abilities
- Communication & Research skills
- Exceptional Time Management
- Multilingual: Fluent in English, Hindi, Punjabi, and Urdu
- Finance Service Management
- Financial Resource Allocation
- Compliance & Risk Management
- Leadership & Team Management
- Cross-Functional Collaboration
- Customer Support
- Relationship Building
- Administrative & Operational skills
- Payroll Tax Filing
- Expense reimbursements
- Reviewing data
- Microsoft Excel proficiency
- Maintaining files
- Checking time cards
- Employee Relations
- Investigating discrepancies
- Direct Deposit Setup
- Report Writing
- Compiling Data
- Payroll Policies Understanding
- Recording data
- Payroll Training
- Data Entry
- Accounts Payable
- Accounts Receivable
- Filing
- General Ledger
- Records Management
- Bookkeeping
- Quickbooks
- E-Mail and Telephone Communication
- Basic functions in Excel
- Analyzing information
- Teamwork and Collaboration
- Timecard Management
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Excellent Communication
- Microsoft Office
- Decision-Making
Languages
English
Professional Working
Hindi
Full Professional
Urdu
Full Professional
Timeline
Accounting and Payroll Assistant
Infinite Accounting Solution (6 Week Practicum)
11.2021 - 12.2021
Branch Operation Manager
Allied Bank ltd of Pakistan
01.2014 - 01.2016
Customer Service Representative
Allied Bank ltd Pakistan
01.2007 - 01.2014
High School Diploma -
Vancouver Career College
Master of Business Administration -
University of Sindh - Jamshoro Pakistan
Bachelor of Commerce -
Shah Abdul Latif University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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