Rejean Badua
Richmond,BC
Summary
Proven leader and efficient multitasker, I excelled at McDonald's, enhancing operational efficiency and guest satisfaction. My expertise in food safety and staff leadership, coupled with a knack for resolving customer complaints, significantly fostered loyalty and streamlined processes. Mentored employees, boosting performance through effective coaching, and meticulously managed inventory, driving profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
10.2022 - Current
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
Crew Member
McDonald's
07.2019 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Trainer
McDonald's
07.2019 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
Education
High School Diploma -
H. J Cambie Secondary School
Richmond, BC06-2021
Skills
- Multitasking and organization
- Staff leadership
- Food safety understanding
- Operational efficiency
- Delegating work
- Customer service
- Coaching and mentoring
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
- First Aid & CPR/AED level C - Canadian Red Cross
- Food Safe Level 1
Timeline
Swing Manager
McDonald's
10.2022 - Current
Crew Member
McDonald's
07.2019 - Current
Crew Trainer
McDonald's
07.2019 - Current
High School Diploma -
H. J Cambie Secondary School
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