Overview
Work History
Education
Timeline
Generic

Rejan Bista

San Pablo

Overview

6
6
years of professional experience

Work History

Uber Partner

Uber
01.2023 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Accepted and processed fares.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed applicable traffic regulations and traffic laws.
  • Delivered passengers to destinations safely and on time.
  • Processed payments for rides and provided accurate change when necessary.
  • Developed deep knowledge of local routes and area destinations.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Remained calm and poised in emergent situations.

Customer Service Specialist

Best Buy
04.2022 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Driver

Amazon
07.2022 - 11.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Cable Technician

Hunter-Cole Communications
01.2022 - 06.2022
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Researched and recommended network and data communications hardware and software.

Safety Aide

Merritt College
01.2020 - 05.2020
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
  • Assisted with fire, hazardous material and active-shooter on-campus drills.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Documented safety and security incidents using preset guidelines and methods.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.
  • Supervised other campus security personnel and provided procedural and situational guidance.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Monitored traffic violations, issuing citations as necessary.
  • Handled citation and traffic violation paperwork.

Fry Cook

Husson University
01.2017 - 05.2017
  • Cleaned, stocked, and restocked workstations and display cases.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Washed, cut, and prepared foods designated for cooking.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Stayed informed of daily menu to help coordinate cooking times.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated grills, fryers and ovens to cook food items.
  • Monitored food temperatures to meet quality and safety standards.
  • Trained and assisted new kitchen staff members.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Education

Bachelor of Science - Criminal Justice

California State University - East Bay
Hayward, CA
12.2023

Associate of Science - Administrative of Justice

Merritt College
Oakland, CA
12.2021

Timeline

Uber Partner

Uber
01.2023 - Current

Driver

Amazon
07.2022 - 11.2022

Customer Service Specialist

Best Buy
04.2022 - 01.2023

Cable Technician

Hunter-Cole Communications
01.2022 - 06.2022

Safety Aide

Merritt College
01.2020 - 05.2020

Fry Cook

Husson University
01.2017 - 05.2017

Bachelor of Science - Criminal Justice

California State University - East Bay

Associate of Science - Administrative of Justice

Merritt College

Similar Profiles

CREATE PROFILE
Rejan Bista