Areiya Burnell
Los Angeles
Summary
Efficient Permit Technician known for high productivity and ability to complete tasks swiftly. Possess specialized skills in document review, regulatory compliance, and customer service. Excel in communication, problem-solving, and time management, ensuring smooth permit processing and high-quality customer interactions.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Permit Technician
Site Assessment Design & Permitting Inc.
Santa Clarita
02.2021 - 11.2023
- Prepared reports on a weekly basis detailing the status of pending permits.
- Answered customer inquiries about permit requirements over the phone or by email.
- Processed permit applications using established procedures.
- Performed data entry into computerized databases related to permitting activities.
- Worked closely with other departments within the municipality to ensure timely processing of permits.
- Reviewed building permit applications for accuracy and completeness.
- Maintained records of all issued permits, fees collected
- Prepared lists of overdue accounts, license suspensions and issuances.
Customer Service Representative
Toys"R"Us
Los Angeles
02.2018 - 10.2020
- Providing information, answering questions, resolving complaints, and ensuring customer satisfaction with products, services, and features.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Manual Arts Highschool
Los Angeles, CASkills
- Permit processing
- Report preparation
- Data entry
- Regulatory compliance
- Customer service
- Time management
- Problem solving
- Record keeping
- Permit tracking
- Active listening practice
- Multitasking efficiency
- Telephone etiquette awareness
- Reliability
Timeline
Permit Technician
Site Assessment Design & Permitting Inc.
02.2021 - 11.2023
Customer Service Representative
Toys"R"Us
02.2018 - 10.2020
Manual Arts Highschool