Reinier Sacayan
Edmonton,Canada
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management abilities, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Field Technical Analyst
NTT DATA CANADA, LTD.
04.2024 - Current
- The role involves providing end-user Incident & Service Request support via phone, email, chat, and walk up including installing and upgrading software, configuring systems and applications, and troubleshooting support to customers issue resolution and request fulfillment using ServiceNow or equivalent.
Technical Services System Integration Specialist
NTT SINGAPORE SOLUTIONS PTE., LTD.
08.2021 - 03.2024
- The role involved delivering technical solutions to clients while ensuring high standards of work, project completion, and client satisfaction. This entails interpreting client needs, breaking them down into hardware and system requirements, and contributing to proposed technical solutions.
Senior Information Technology Specialist
OPTIMUM SOLUTIONS (S) PTE. LTD.
12.2014 - 08.2021
- The role involved responding to customer inquiries and providing technical support both over the phone and in person and diagnosing hardware, software, and network issues.
Technical Operations Analyst
JP MORGAN CHASE AND CO. N.A. - PGSC
07.2011 - 11.2014
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks. As well as installed system updates, investigated system issues and implemented resolutions.
Telecom Engineer
INTERGLOBE TECHNOLOGIES
09.2010 - 07.2011
- Updated software and firmware with the latest patches and ensured installations complied with quality control standards through review and testing and conducted evaluations of telecommunication and networking businesses and recommended appropriate hardware and software for network and data communications.
Lead - Voice Network Specialist
IBM DAKSH BUSINESS PROCESS SERVICES PHILS., INC.
11.2008 - 09.2010
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications and performed preventive maintenance of telecommunications equipment.
Senior Engineer - Network Management
BELL TELECOMMUNICATIONS PHILIPPINES INC.
03.2005 - 12.2008
- Conducted regular operations and preventive maintenance activities to ensure the highest operating efficiency of Transmission and Switching/Data Facilities and provided technical and supervisory functions with regards to conduct of regular operations and corrective and/or preventive maintenance of all installed Switching Facilities.
Education
Bachelor of Science - Electronics and Communications Engineering
Polytechnic University of The Philippines
04.2004
Skills
- Technical analysis
- Interpersonal and written communication
- Effective communication
- Customer service
- Critical thinking
- Problem resolution
- Customer relations
- Computer proficiency
- Complaint handling
Timeline
Field Technical Analyst
NTT DATA CANADA, LTD.
04.2024 - Current
Technical Services System Integration Specialist
NTT SINGAPORE SOLUTIONS PTE., LTD.
08.2021 - 03.2024
Senior Information Technology Specialist
OPTIMUM SOLUTIONS (S) PTE. LTD.
12.2014 - 08.2021
Technical Operations Analyst
JP MORGAN CHASE AND CO. N.A. - PGSC
07.2011 - 11.2014
Telecom Engineer
INTERGLOBE TECHNOLOGIES
09.2010 - 07.2011
Lead - Voice Network Specialist
IBM DAKSH BUSINESS PROCESS SERVICES PHILS., INC.
11.2008 - 09.2010
Senior Engineer - Network Management
BELL TELECOMMUNICATIONS PHILIPPINES INC.
03.2005 - 12.2008
Bachelor of Science - Electronics and Communications Engineering
Polytechnic University of The Philippines