Reinhardt Muller
Grande Prairie,AB
Summary
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
7
7
years of professional experience
Work History
Inspector
AGLC
01.2023 - Current
- 1) Conducts inspections and initiates investigations of liquor licensed outlets, cannabis facilities, to determine
possible violations of the Gaming, Liquor and Cannabis Act, Gaming, Liquor and Cannabis Regulation, and related
acts and Commission policies by personal visits, contacts and covert or overt operations, including:
a) Complaints from the public and licensees by gathering information and interviewing, analyzing findings and
concluding or recommending solutions for:
• Liquor licensed premises.
• Retail cannabis stores.
• Liquor manufacturers.
• Liquor and cannabis agencies.
• Any advertisement, promotion and/or inducement violations.
• Inspectors are required for on-call duties to deal with complaints and verify progressive gaming wins,
as required.
b) Checking for illegal liquor by:
• Conducting tests on liquor supplies.
• Verify legal product and purchases.
• Forwarding samples/seizures for analysis when required and interpreting results.
c) Conduct compliance inspections of retail cannabis stores and websites to determine violations of the GLCA,
GLCR and Commission policies and related regulations by:
• Interviewing.
• Inspecting inventory for illegal product.
• Reviewing promotion and advertising.
2) Monitors the operation of premises by conducting inspections, operating checks and review of licensed
liquor/cannabis premises.
a) Determine possible violations by conducting on-site inspections, including liquor licensed outlets, retail
cannabis stores VLT retailers and ensuring adherence to all legislation and AGLC policies and procedures.
b) Verify licensee claims for credit for faulty liquor product claims.
3) Processes applications for liquor and cannabis licences:
a) Processes liquor licences by:
• Determining qualification of applicants.
• Assessing physical proposals by reviewing floor plan, meeting with applicants and representatives
when required.
• Completing requests for licences with recommendation for/against licensing.
• Approve various licence requests within delegated authority.
b) Processes cannabis licences by:
• Determining qualification of applicants.
• Assessing physical proposals by reviewing floor plan, meeting with applicants and representatives
when required.
• Completing requests for licences with recommendation for/against licensing.
• Approve various licence requests within delegated authority.
c) Conduct final inspections of premises:
• Ensure all documentation is legal and confirms to requirements.
• Confirm completion of premises is in accordance with approvals.
• Review operating guidelines and responsibilities.
4) Communication with public and other agencies:
a) Conduct seminars to educate and train staff of liquor licensed premises, retail cannabis stores.
b) Cultivate sources of information relating to possible infractions of legislation.
c) Liaise and assist other agencies (police, fire, health), as well as government officials (municipal, provincial,
federal).
d) Represent AGLC at various community and public information meetings.
5) Administrative duties, including:
a) Proper reporting of all matters. Provide clear and concise evidence.
b) Awareness of office procedures for proper completion of reporting materials, including expenses,
attendance, inspection records and forms.
c) Effectively maintain schedules of own visits and set priorities for assigned work.
d) Maintain knowledge of all current policies, procedures and legislation including meetings, training and self-
improvement.
e) Review and recommend changes to existing policy.
f) Provide training to other inspectors as needed, including Under 25 liquor agents and students from
educational institutions that have a student placement program protocol with the AGLC.
g) Perform supervisory relief duties as required.
Loss Prevention Officer
Canadian Tire
01.2022 - 12.2022
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Made lawful arrest when elements of offences are met.
- Interacted with police agencies and transfer prisoners.
- Wrote trespass notices and delivered noticed to affected persons.
- Remove trespassed persons from store property.
Under 25 Agent
AGLC
11.2021 - 11.2022
- Entered license liquor and cannabis premises and attempted to purchase products without showing ID.
- Took detailed notes after successfully buying products.
- Typed detailed reports regarding failed audits.
- Gave testimony at board hearing when Incident Reports are written against licensees.
Security Guard
Paladin Security
04.2021 - 07.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
Windshield Repair Technician
DECO Windshield Repair
04.2020 - 07.2021
- Increased customer loyalty by offering exceptional communication throughout the repair process and addressing concerns promptly.
- Sold repairs for cracked and chipped windshields. Sell repair plans to ensure customers return for future service.
- Streamlined operations by maintaining an organized workspace, keeping tools easily accessible during repairs.
- Optimized workflow by developing effective processes for monitoring progress on open work orders, ensuring timely completion of jobs assigned daily tasks accordingly.
- Generated new business opportunities through referrals from satisfied customers due to excellent service provided consistently.
- Built trust among clients with clear explanations of repair procedures, demonstrating professionalism at all times.
- Educated clients on preventative measures to minimize future windshield damage occurrences and prolong the life of their repairs.
- Delivered outstanding customer experiences by exceeding expectations through punctual repair completion and follow-up support when needed.
- Improved customer satisfaction by providing timely and quality windshield repair services.
Mechanics Apprentice
Calroc Industries Inc
06.2018 - 03.2020
- Enhanced pumpjack performance by performing thorough diagnostics and identifying necessary repairs.
- Performed routine maintenance tasks, extending the lifespan of pumpjacks and reducing breakdowns for clients.
- Increased workshop productivity by maintaining a clean, organized, and safe working environment.
- Assisted in rebuilding engines for improved efficiency and reliability.
- Supported team members in completing projects on schedule, ensuring smooth operation of the workshop.
- Maintained detailed records of completed services to ensure proper documentation for future reference.
- Streamlined communication between workshop staff using effective interpersonal skills, promoting teamwork and collaboration.
- Enhanced knowledge of various automotive systems through hands-on experience and continuous learning from senior mechanics.
- Reduced repair times by streamlining work processes and organizing tools efficiently.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Followed safety protocols when handling hazardous materials to minimize risks.
Kitchen Worker
McDonalds
05.2017 - 06.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
- Expedited orders efficiently during high volume shifts, ensuring prompt delivery of dishes without sacrificing quality or presentation standards.
- Delegated tasks among kitchen team members efficiently, ensuring smooth workflow during high-volume periods.
- Learned other teammates' work tasks to train as backup.
- Delivered consistent meal quality by following standardized recipes and portion control protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in training new kitchen staff members, ensuring they were familiar with equipment usage and safety procedures.
Education
Associate of Science - Criminal Justice Studies
Lethbridge College
Lethbridge, AB12.2022
High School Diploma -
Crescent Heights High School
Medicine Hat, AB06.2020
Skills
- Quality Control
- Visual inspections
- Inspection Reporting
- Training and mentoring
- Valid drivers license
- Safety awareness
- Technical knowledge
- Ethics and integrity
- Regulatory Compliance
- Report Writing
- Attention to Detail
- Critical Thinking
- Decision-Making
Languages
English
Full Professional
Afrikaans
Limited Working
Timeline
Inspector
AGLC
01.2023 - Current
Loss Prevention Officer
Canadian Tire
01.2022 - 12.2022
Under 25 Agent
AGLC
11.2021 - 11.2022
Security Guard
Paladin Security
04.2021 - 07.2021
Windshield Repair Technician
DECO Windshield Repair
04.2020 - 07.2021
Mechanics Apprentice
Calroc Industries Inc
06.2018 - 03.2020
Kitchen Worker
McDonalds
05.2017 - 06.2018
Associate of Science - Criminal Justice Studies
Lethbridge College
High School Diploma -
Crescent Heights High School
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