Reiner Matias

• Provide day-to-day support to the Logistics team by answering questions, addressing & improving task inefficiencies, creating & updating task schedules, overseeing tasks to ensure work is completed to a high standard, coaching performance issues & providing guidance.
• Communicate with the multiple departments and teams to improve the delivery of our services.
• Handle customer escalations as needed to maintain an excellent delivery experience.

• Monitored and evaluated diversified department operations.

• Trained new hires to understand operations, equipment and KPI's to complete their tasks confidently for increased productivity.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting operations or customer satisfaction.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Supported dozens of students learning objectives through personalized and small group assistance.
• Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
• Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.

• Taught over 1500 students over 4 years and increased company staff by 30% through training and recruiting.
• Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
• Conducted thorough security checks to safeguard public school facilities, employees, and passengers from potential threats.