Open To Work
Reina Rosales
London,Canada
Summary
Compassionate and client-centered Certified Personal Support Worker focused on enhancing the quality of life for individuals in diverse environments, including homes with pets. Expertise in providing essential assistance with personal hygiene, mobility, and meal support, ensuring client comfort and dignity at all times. Proven track record of fostering effective communication among clients, families, and healthcare teams, vital for holistic care. Equipped with valid First Aid and CPR certifications, demonstrating readiness to respond to emergencies while promoting independence and well-being.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Support Worker (Clinical and Community Placement)
Extendicare
10.2025 - 12.2025
- Delivered personal care, including bathing, dressing, grooming, toileting, and feeding.
- Facilitated safe client transfers and ambulation with walkers.
- Supported meal setup and monitored hydration levels.
- Collaborated effectively with nurses, PSWs, and multidisciplinary care teams to ensure continuity of care and resident safety.
Pet Boarding Manager
Anier's Pet Boarding House
02.2016 - 02.2023
- Managed daily operations of a home-based care environment, ensuring safety, cleanliness, and individualized routines for multiple clients.
- Established structured schedules and care plans, improving consistency, comfort, and overall well-being.
- Demonstrated leadership, accountability, and crisis management in a fast-paced, responsibility-driven setting.
Internet Café Manager
Anier's Internet Café
11.2010 - 02.2016
- Founded and managed a customer-focused service business, overseeing daily operations, technical support, and client satisfaction.
- Resolved system, software, and connectivity issues to minimize downtime and maintain reliable service.
- Built a welcoming, organized environment that supports repeat customers and long-term business stability.
Office Staff
Mutlaq Al-Otaibi Medical Services Group
06.2008 - 06.2010
- Streamlined filing processes for improved efficiency.
- Enhanced visitor experience through attentive service.
Computer Programmer
The Specialized Medical Center
08.2005 - 07.2007
- Streamlined software updates, enhancing system efficiency.
- Diagnosed and resolved issues quickly, reducing operational disruptions.
Cashier
Guadalupe's Grocery
10.2003 - 08.2005
- Ensured excellent customer service by providing timely assistance.
- Maintained accuracy in cash handling and transaction processing.
- Contributed to a positive shopping environment through effective communication.
Computer Programmer
PALMS International Migration Service Inc.
01.2003 - 05.2003
- Developed user-friendly interfaces for efficient navigation.
- Designed marketing materials that increased visibility and impact.
Computer Programmer / Legislative Staff Officer I
Senate of the Philippines
05.2001 - 06.2002
- Streamlined meeting processes that enhance committee efficiency.
- Developed user manuals, improving the accessibility of system information.
Education
Personal Support Worker - Distance Education
CIMT College
Brampton, Ontario, CanadaPost Graduate Diploma - Computer Systems Technician
Fanshawe College
London, Ontario, CanadaBachelor of Science - Computer Science
AMA Computer College
Makati City, PhilippinesSkills
- Assistance with daily activities
- Hygiene maintenance
- Patient transfer safety
- IPAC implementation skills
- Observation and reporting of vital signs
- Elderly care assistance
- Fall risk assessment
- Collaborative teamwork across disciplines
- Adherence to care plans
- Documentation accuracy and organization
Languages
English
Full Professional
Arabic
Limited Working
Japanese
Limited Working
Certification
- Crisis Intervention and Verbal De-Escalation
- Standard First Aid, CPR, and AED Level C
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteHybridTimeline
Personal Support Worker (Clinical and Community Placement)
Extendicare
10.2025 - 12.2025
Pet Boarding Manager
Anier's Pet Boarding House
02.2016 - 02.2023
Internet Café Manager
Anier's Internet Café
11.2010 - 02.2016
Office Staff
Mutlaq Al-Otaibi Medical Services Group
06.2008 - 06.2010
Computer Programmer
The Specialized Medical Center
08.2005 - 07.2007
Cashier
Guadalupe's Grocery
10.2003 - 08.2005
Computer Programmer
PALMS International Migration Service Inc.
01.2003 - 05.2003
Computer Programmer / Legislative Staff Officer I
Senate of the Philippines
05.2001 - 06.2002
Post Graduate Diploma - Computer Systems Technician
Fanshawe College
Bachelor of Science - Computer Science
AMA Computer College
Personal Support Worker - Distance Education
CIMT College