Reina Munoz Gomez
Maitland,NS
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Tim Horton's. Excelled in staff training and development, boosting sales through exceptional service. Skilled in multitasking and schedule management, demonstrating a positive attitude and excellent communication. Achieved significant results by focusing on strategic mentorship and customer engagement.
Overview
9
9
years of professional experience
Work History
Manager
Tim Hortons
06.2017 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Cook, Cater
Self-employee
04.2016 - 12.2019
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Cook
Mud Slide Cafe
07.2014 - 06.2016
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
Jose Gill Fortoul
Maracaibo. Venezuela07.1997
CCA - CCA
CBBC
Dartmouth, Canada10.2024
Skills
- Team Leadership
- Schedule Preparation
- Positive Attitude
- Multitasking
- Customer Service
- Excellent Communication
- Staff Training
- Schedule Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Tim Hortons
06.2017 - 12.2023
Cook, Cater
Self-employee
04.2016 - 12.2019
Cook
Mud Slide Cafe
07.2014 - 06.2016
High School Diploma -
Jose Gill Fortoul
CCA - CCA
CBBC
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