Reina Kim
Burnaby,BC
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
University of British Columbia
Vancouver, BC
10.2024 - Current
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Managed team of employees, daily progress reports and overall project planning.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Coordinated maintenance activities with outside contractors as required.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
Director of Rooms
Pan Pacific Vancouver
Vancouver, BC
11.2022 - 07.2024
- Managed daily operations of Front Office, Housekeeping, Bell Desk, Pacific Club Lounge and Security departments.
- Developed and implemented strategies to maximize occupancy and revenue for the Rooms Division.
- Ensured compliance with all safety protocols relating to hotel operations; conducted regular safety inspections.
- Directed staff training and development activities, including orientation, customer service skills, safety.
- Oversaw budgeting process for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
Director of Front Office
Fairmont Waterfront
Vancouver, BC
05.2022 - 11.2022
- Overseeing multiple departments such as Front Desk, Reservations, Royal Service, Concierge and Fairmont Gold
- Reviewed completed work to verify consistency, quality and conformance.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Front Office Manager
Fairmont Waterfront
Vancouver, BC
04.2021 - 04.2022
- Overseeing Front desk, Reservations and Royal Service
- Identified business issues, creating customized solutions for individual problems.
- Conducted staff performance evaluations to monitor progress and individual skills.
Director of Housekeeping
Fairmont Chateau Lake Louise
Lake Louise, AB
03.2018 - 03.2021
- Covering duties as Director of Rooms on forecasting, monthly accruals, productivity for Rooms Division
- Responsible for managing strategic planning and implementation processes within the Housekeeping department
- Develop and organize all deep cleaning cycles and projects relating to guest rooms and public areas
- Develop and maintain files on guest rooms and public areas, including equipment that relates to five-year capital plan
Assistant Director of Housekeeping
Fairmont Chateau Lake Louise
Lake Louise, AB
11.2016 - 03.2018
- Responsible to clean and maintain 539 rooms up to product standards to increase guest experience
- Responsible for administration side of the department including inventory and payroll
- Responsible to manage around 130 colleagues and development including; training, recruiting and interviewing
Guest Services Manager
Fairmont Chateau Lake Louise
Lake Louise, AB
07.2015 - 10.2016
- Responsible for the Guest Services team to ensure all service standards are embraced and followed to reflect that of J.D Power and Leading Quality Assurance
- Responsible in managing the departmental budge, productivity, including scheduling and inventory management, along with increasing profits for the department and hotel
- Responsible for employee development including; recruitment, training, developing and promoting outstanding people
Night Manager
Fairmont Chateau Lake Louise
Lake Louise, AB
12.2013 - 11.2015
- Responsible for the safety and security of entire hotel of a 539 rooms and act on behalf of the General Manager
- Responsible for the completed nightly end of day reporting, ensuring accuracy in balancing of accounts
- Conducting night colleague performance evaluations on timely basis, including corrective action and coaching
Royal Service Supervisor
Fairmont Chateau Lake Louise
Lake Louise, AB
06.2012 - 12.2013
- Handling guest issues and compliments, ensuring guests needs are exceeded
- Ensuring the evaluation and performance management needs of Royal Service Agents
- Creating Royal Service Schedule and maintaining set productivity of the department
Education
Certificate - Hospitality Revenue Management
Cornell University
Online2017
Hotel Management Diploma - Hospitality And Tourism Management
George Brown College
Toronto, ON04.2011
Some College (No Degree) - Marketing
George Brown College
Toronto, ONSkills
Leader of the Month
(February, 2015) Fairmont Chateau Lake Louise
Leader of the Month
(May, 2016) Fairmont Chateau Lake Louise
Leader of the Quarter
(Quarter 3, 2016) Fairmont Chateau Lake Louise
Leader of the Year
(2016) Fairmont Chateau Lake Louise
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Housekeeping Manager
University of British Columbia
10.2024 - Current
Director of Rooms
Pan Pacific Vancouver
11.2022 - 07.2024
Director of Front Office
Fairmont Waterfront
05.2022 - 11.2022
Front Office Manager
Fairmont Waterfront
04.2021 - 04.2022
Director of Housekeeping
Fairmont Chateau Lake Louise
03.2018 - 03.2021
Assistant Director of Housekeeping
Fairmont Chateau Lake Louise
11.2016 - 03.2018
Guest Services Manager
Fairmont Chateau Lake Louise
07.2015 - 10.2016
Night Manager
Fairmont Chateau Lake Louise
12.2013 - 11.2015
Royal Service Supervisor
Fairmont Chateau Lake Louise
06.2012 - 12.2013
Certificate - Hospitality Revenue Management
Cornell University
Hotel Management Diploma - Hospitality And Tourism Management
George Brown College
Some College (No Degree) - Marketing
George Brown College
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