Reina Kea
Placentia
Summary
Dynamic professional with extensive experience in customer service and sales, including leading teams at Lovers. Proven ability to achieve sales goals and enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at learning quickly, consistently exceeding expectations in fast-paced environments. Quick to satisfy customer needs.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Paper Mart
09.2025 - 01.2026
- Answering customer phone calls.
- Answering customer emails.
- Making sales.
- Assisting with company website.
- Resolving issues.
Sales Lead
Lovers
02.2022 - 03.2025
- Cash handling and making bank runs.
- Leading sales team and making sales goals hourly.
- Resolving customer issues with product.
- Train new sales associates and making sure they have full product knowledge.
Barista
Starbucks
10.2019 - 03.2022
- Crafted high-quality beverages, ensuring consistency and adherence to company standards.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality.
- Managed cash register operations, accurately processing transactions and handling payments.
Guest Service Representative
Live Nation
05.2018 - 03.2022
- Assisted customers with inquiries and ticket purchases, ensuring a positive experience.
- Resolved customer complaints effectively, enhancing satisfaction and retention.
- Utilized ticketing systems to process transactions accurately and efficiently.
Ticket Agent
Irvine Improv
05.2015 - 07.2017
- Assisted customers with ticket purchases and inquiries, ensuring a positive experience.
- Processed transactions efficiently using point-of-sale systems.
- Provided information about events and promotions to enhance customer engagement.
- Coordinated seating arrangements to optimize venue capacity and flow.
- Helped check in talent.
Sales Associate
Target
03.2013 - 04.2015
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and proper organization on sales floor.
- Operated point-of-sale systems accurately, processing transactions efficiently and resolving customer inquiries.
Aviation Mechanic
US Navy
07.2008 - 07.2012
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance on various naval aircraft and machinery to ensure operational readiness.
- Repaired and replaced faulty components, adhering to strict safety protocols and standards.
Attractions
Disneyland Resort
10.2006 - 07.2008
- Operated Disney Attractions
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Sociology
Fullerton College
Fullerton, CAHigh School Diploma -
Canyon High School
Anaheim Hills California 06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Able to learn quickly
- Sales goals
Timeline
Customer Service Representative
Paper Mart
09.2025 - 01.2026
Sales Lead
Lovers
02.2022 - 03.2025
Barista
Starbucks
10.2019 - 03.2022
Guest Service Representative
Live Nation
05.2018 - 03.2022
Ticket Agent
Irvine Improv
05.2015 - 07.2017
Sales Associate
Target
03.2013 - 04.2015
Aviation Mechanic
US Navy
07.2008 - 07.2012
Attractions
Disneyland Resort
10.2006 - 07.2008
No Degree - Sociology
Fullerton College
High School Diploma -
Canyon High School