Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Reina Antoine

Reina Antoine

North Miami,FL

Summary

Enthusiastic, outgoing andmotivated worker focused on building positive relationships with new and existing customers by offering superior customer service.

Overview

10
10
years of professional experience

Work History

Customer Service

ZIPZAP Restaurant
North Miami, FL
01.2021 - 05.2023
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Trainer/Crew Member

Delray Beach, Florida
Delray Beach, FL
01.2021 - 01.2021
  • Assisted in training those interested in learning to row for crew
  • Provided one on one and group instruction
  • Trained for a minimum of 15 hours per week for competitions.
  • Effectively communicated with a diverse group of athletes, coaches and game officials
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Administrator Coordinator

Noblesa
Port-Au-Prince, Haiti
07.2013 - 12.2017


  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Assured the space is well Cleaned and organized eating, service, and kitchen areas
  • Assured the meeting place is clean and well prepared all the time
  • Answered telephone calls and responded to inquiries sometimes when is too busy
  • Assigned patrons to tables suitable for their needs and according to rotation
  • Provided friendly and attentive service and exceptional hospitality.
  • Managed guest checks, collected cash and processed credit cards

Education

Ph.D. - ESL

WEST BOCA RATON COMMUNITY HIGH SCHOOL
BOCA RATON
12.2021

Ph.D. - Being Haitian Foundation. Diploma in Entrepreneurs

Institut Francaise
Port-Au-Prince Haiti
02.2013

M.D. - Diploma in French Language Studies. DELF BI.

French Institute
Port-Au-Prince Haiti
01.2012

Ph.D. - Psychology. Faculty of Ethnology, State University

ETHNOLOGIE
Port-Au-Prince Haiti
09.2011

Skills

  • Customer-oriented
  • Motivated team player
  • Quick learner
  • Active listening skills
  • Problem solver
  • Conversational American Sign Language fluency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service

ZIPZAP Restaurant
01.2021 - 05.2023

Trainer/Crew Member

Delray Beach, Florida
01.2021 - 01.2021

Administrator Coordinator

Noblesa
07.2013 - 12.2017

Ph.D. - ESL

WEST BOCA RATON COMMUNITY HIGH SCHOOL

Ph.D. - Being Haitian Foundation. Diploma in Entrepreneurs

Institut Francaise

M.D. - Diploma in French Language Studies. DELF BI.

French Institute

Ph.D. - Psychology. Faculty of Ethnology, State University

ETHNOLOGIE

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Reina Antoine