An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Costumer Service Electric Company
Jose
Miami, FL
07.2024 - 12.2024
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Conducted testing of software and systems to ensure quality and reliability.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked effectively in team environments to make the workplace more productive.
Worked with cross-functional teams to achieve goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Processed payments for products and services rendered.
Suggested and explained recommended services to meet customer needs and resolve specific issues.
Publix Customer Service
Gia
Miami, FL
01.2022 - 06.2024
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Assisted customers in resolving issues with their accounts or orders.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Worked closely with other departments to resolve complex customer issues.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Developed relationships with customers through friendly interactions over the phone.