Reilly C. B. Atkinson
Sackville,NB
Summary
Experienced Night Shift Manager with expertise in task organization, conflict resolution, and maintaining compliance. Skilled in producing reports, financial transactions, and managing customer expectations to support daily operations. Committed to delivering high-quality service and efficient team management in a fast-paced environment.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Night Shift Manager
Mormak Ltd. (McDonald’s)
Sackville, New Brunswick
06.2022 - Current
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
- Developed strategies to increase efficiency and productivity throughout the night shift.
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
- Performing Financial Transactions
- Customer Interaction and Satisfaction
- Maintenance and Cleaning
- Organized and delegated tasks to staff members based on their skills and abilities
- Food Safety
- Stocking Supplies
- Organized and delegated tasks to staff members in accordance with their skills and abilities.
- Analyzed nightly sales trends to identify opportunities for growth or cost savings initiatives.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Supervised the team to ensure customer service standards were met.
- Managed the night shift operations and ensured compliance with safety regulations.
- Provided support and guidance to new hires, as well as existing staff members.
- Assigned tasks based on operational needs and individual strengths.
- Served types of customer needs and resolved problems to satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Responded promptly to guest requests to achieve customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Tantramar Regional High School
Sackville, New BrunswickSkills
- Night shift management
- Financial transactions
- Customer service
- Food safety compliance
- Team Leadership
- Problem-solving
- Communication
- Time management
- Conflict resolution
References
References available upon request.
Timeline
Night Shift Manager
Mormak Ltd. (McDonald’s)
06.2022 - Current
Tantramar Regional High School