Reiji Bajao

• Collaborated with cross-functional teams to ensure consistent adherence to quality standards
• Inspected finished aircrafts to verify conformance with customer specifications and company quality standards.
• Participated in external audits as a subject matter expert, showcasing commitment to excellence in quality management systems.
• Minimized down time 15% by reducing production rework and recalls.
• Provide training and guidance to new recruits on quality standards.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Delivered onsite technical support for 200+ employees.
• Used ticketing systems to manage and process support actions and requests.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

• Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
• monitored mobile security threat trends, conducting best practice of loss prevention and trespassing
• Enhanced mobile security operations by implementing effective patrol strategies and schedules.
• Reduced Incidents through proactively monitoring surveillance systems and responding to alarms in a timely manner
• Practice of 'Use of Force' if deemed necessary

• Provided administrative support at company-wide training events for a 10-person management team
• Maintained an executive calendar and handled 50+ invitations for executive business functions, increasing within the office by 73%
• Collaborated with Executive Assistant in organizing travel arrangements for 20+ staff members using websites and booked hotel recommendations at 10% below budget
• Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.

• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
• Improved response times by closely coordinating with local law enforcement agencies during emergency situations.
• Streamlined incident reporting processes by implementing an efficient documentation system that increased accuracy and accessibility of data.
• Increased situational awareness by consistently updating knowledge of site-specific protocols, policies, and procedures.
• Deescalated conflicts through effective communication skills and conflict resolution techniques.
• Monitored CCTV cameras and alarm systems for security breaches.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Handled multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

- Active community evolvement through fund raisers and charity events

- Supervised over new new recruits as a role model demonstrating commitment to excellence and professionalism

- Collaborated with DRP (Durham Regional Police) in 'Ride Alongs', Conducting patrol of the community