Reid Lawson
Etobicoke,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Assistant Office Manager
Anchor Insurance Brokers Ltd.
02.2018 - 03.2021
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Customer Service Specialist
Anchor Insurance Brokers Ltd.
04.2012 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Technical Service Representative
Anchor Insurance Brokers Ltd
01.2010 - 03.2012
- Maintained and updated Applied database.
- Process and audit policy changes to ensure accuracy.
- Collect and process payments on behalf of client.
- Assist front office staff when needed.
- Provide support to broker team within my capacity.
- Assist clients with non coverage related questions and issues.
Education
C.A.I.B (Level 1)
IBAO School Of Insurance
Toronto, ON2013
R.I.B.O
IBAO School Of Insurance
Toronto, ON04.2012
High School Diploma -
Bishop Allen Academy Catholic Secondary School
Toronto, ON2010
Skills
- Customer Service
- Data Inputting
- Price Quotes
- Account Management
- Customer Retention
- Problem Resolution
- Product Knowledge
- Problem-Solving Abilities
- Reading Comprehension
- Computer Proficiency
- Project Management Abilities
- Research
Languages
English
Native or Bilingual
Timeline
Assistant Office Manager
Anchor Insurance Brokers Ltd.
02.2018 - 03.2021
Customer Service Specialist
Anchor Insurance Brokers Ltd.
04.2012 - 03.2021
Technical Service Representative
Anchor Insurance Brokers Ltd
01.2010 - 03.2012
C.A.I.B (Level 1)
IBAO School Of Insurance
R.I.B.O
IBAO School Of Insurance
High School Diploma -
Bishop Allen Academy Catholic Secondary School
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